Offers “ENGIE”

Expires soon ENGIE

Service Co-ordinator

  • Stoke-on-Trent (Stoke-on-Trent)

Job description



ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Service Co-ordinator to be based in Vinewood House, 1 Waters Edge Business Park, Campbell Road, Stoke on Trent, Staffordshire, ST4 4DB. This is a permanent full-time role working 40 hours per week. On offer is a salary of 14,615 per annum and benefits package.

·  This role will be Term Time only, working 40 weeks per year,
·  During Term Time, the posts will cover Monday - Friday 7am - 7pm, on rolling rota.

Main Responsibilities/Duties Include:

The Service Co-ordinator is expected to deliver excellent customer service, handling enquiries via phone, email and self-service channels. You will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate. You will work closely with the team, but be expected to demonstrate the ability to work on your own initiative.

Required Qualifications, Skills or Experience:

·  3 GCSEs at grade C or above or equivalent
·  Relevant customer service experience
·  Good written and verbal communication skills
·  Self-motivated, professional and enthusiastic
·  Positive team member but with the abiliy to work on own initiative
·  Willingness to learn and embrace change
·  Able to work in a fast-paced environment

Note to internal applicants: Please log in at the top right corner under 'employee sign in' to apply for this role.

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Jan 28, 2021

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