Offers “ENGIE”

Expires soon ENGIE

Revenue and Benefits Advisor

  • Newcastle upon Tyne (Tyne and Wear)

Job description



ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Revenues and Benefits Advisor to be based in North Tyneside. This is a permanent full-time role working Monday to Friday. On offer is a and benefits package.

If you can work in a busy environment, make informed decisions, enjoy a challenge and communicate well, then this could be a role for you. ENGIE work in partnership with North Tyneside Council to process Housing Benefit, Council Tax discounts, billing and collection of Council Tax and National Non Domestic Rates and Sundry Income.

The position is responsible for undertaking all aspects of administrative processing to deliver the full range of Revenue and Benefit Services. Ensure all work is dealt with in an accurate and timely manner and in accordance with all relevant statutory regulations, policies and procedures. Deliver excellent outcomes for customers and ensure adherence to agreed key metrics and KPIs that contribute to delivery of an efficient and effective Revenues and Benefits Service.

Primary Accountabilities and deliverables

·  Provide high quality, timely and professional services through all customer contact channels
·  Verify, process and administer all aspects of Local Taxation including calculation of liability, award of council tax support, reductions and reliefs.
·  Verify, assess and award Housing Benefit, and Discretionary Hardship Payments
·  Provide Billing, Collection and Enforcement in respect of all debts administered by the Revenues and Benefit Services
·  Contribute to the overall performance of the Revenues and Benefits Service by adherence to key metrics and KPI’s to deliver excellent customer service
·  Ensure behaviours are aligned with ENGIE core values and competencies.

Specific tasks and responsibilities

·  Undertake a range of routines to maintain and update all Council Tax and National Non Domestic Rates (NNDR) accounts, adhering to key metrics and measures
·  Undertake a range of routines to maintain and update all Council Tax Support and Housing Benefit Cases, adhering to key metrics and measures
·  Undertake a range of routines to maintain and update all Sundry Debt accounts, adhering to key metrics and measures
·  Undertake interviews, inspections, court attendance, home visits and attend events as required
·  Undertake an effective recovery and enforcement service for all debts
·  Responsible for own personal development and assist in the skills training of other staff
·  Contribute to ongoing service development to improve quality and reduce the cost of delivery

Complexity

·  Effective and accurate maintenance of accounts and claims, adhering to all statutory requirements, policies and procedures
·  Identification and ownership of customer requirements to ensure resolution of customer issues.
·  Operate within a performance management framework
·  Liaise with advisors across Revenues, Benefits and Customer Services to develop productive working relationships with all service areas and partner agencies.
·  To respect confidentiality and all Data Protection principles at all times.

Required Qualifications, Skills or Experience:

Qualifications

·  4 GCSE at Grade C or above including English and Maths (or equivalent)

Experience

·  Experience of working with, understanding and meeting the needs of customers in a customer service environment (1 year minimum)
·  Experience in a Revenues and Benefits Service (or equivalent e.g. DWP, Housing) is desirable

Roles and Behaviours

·  Is motivated by and enjoys helping people
·  A positive energetic e/SAParn and practice attitude to change
·  Demonstrates enthusiasm for imparting and sharing knowledge with others and helping to develop people

Note to internal applicants: Please log in at the top right corner under 'employee sign in' to apply for this role.

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Nov 4, 2020

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