Retail Operations Analyst I (Collections) (2826)

Job description

At ENGIE North America, innovation and excellence create a platform for growth. We have a range of businesses in the United States and Canada, including clean power generation, cogeneration, and energy storage; retail energy sales; and comprehensive services to help customers run their facilities more efficiently and optimize energy and other resource use and expense. Nearly 100 percent of our power generation portfolio is low carbon or renewable. Globally, ENGIE is the largest independent power producer and energy efficiency services provider in the world, with operations in 70 countries employing 150,000 people, including 1,000 researchers in 11 R&D centers.

We are looking for talented and motivated individuals to create the future of energy and customer solutions. Join a rewarding and flexible work environment that encourages innovation and creativity to help customers meet their energy challenges today and in the future.

Analyst I, Retail Ops (Collections Analyst I)

Purpose
The Analyst I, Retail Ops will minimize credit risk exposure and losses by executing established collections procedures for assigned Market. Exercise knowledge and judgment as Subject Matter Expert for assigned Market to enforce compliance with contractual payment terms by strategically contacting customers directly. Optimize collection efforts via active collaboration with Sales, Brokers and LifeCycle Management teams. Provide recommendations for credit decisions to management based on customer payment history and industry experience to initiate actions for mitigating losses.

Location/Department
Houston/Retail

Status
Non-Exempt

Essential Job Functions
·  Assure monthly payments are received by initiating high volume outbound and inbound Collection calls, reviewing A/R discrepancies, and resolving customer service issues.
·  Become the Market expert on operations and regulations of Utilities in assigned market, including understanding market rules pertaining to all bill types, switch holds, Utility payout and POR recourse.
·  Meet/exceed established metrics for assigned Market portfolio based upon best practices and knowledge base for Utilities within the assigned Market.
·  Analyze, track and recommend approvals of drop/disconnection, payment plans and extensions.
·  Negotiate payment plans, advances and extensions per established collections procedures.
·  Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
·  Maintain supporting documentation for audit purposes and to support drop decisions when PUC complaints arise.
·  Address escalated customer collections issues received from customer care center in a timely manner.
·  Advise remittance group of proper application of payments as needed.
·  Collaborate with relevant groups- Sales, Brokers, Legal, Customer Lifecycle Management, etc. to resolve customer disputes.
·  Maintain notes of collection activities in billing and collection systems.
·  Update and present monthly reports as required by Manager/business.
·  Comply with all ENGIE policies and procedures
·  Carries out other duties as assigned

Requirements

·  Knowledge of Collections procedures for all bill types
·  Excellent written and verbal communication skills;
·  Strong attention to detail, goal oriented;
·  Ability to prioritize and manage multiple responsibilities;
·  Self-motivated without assistance from Manager;
·  Spanish speaking preferred;
·  Intermediate proficiency with MS Excel; Power BI preferred

Essential Physical Abilities

·  Ability to meet highest attendance requirements
·  Ability to communicate effectively, both written and verbally.
·  Ability to handle multiple assignments on a timely basis with a high degree of accuracy.
·  Ability to use personal computer, calculator, etc.
·  Could involve some lifting.

Education/Experience

·  Bachelor's Degree Accounting or Business preferred;
·  Commercial collections experience required.
·  0-2 years relevant work experience required
·  1-2 years High Volume corporate Collections experience preferred;
·  Collection experience in Electricity markets preferred.

Working Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

For this role you must have authorization to work in the United States. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status.

This job advertisement is supported by the ENGIE Talent Acquisition team. Agency involvement is not required. All related inquires must be done to the Talent Acquisition team, not direct to ENGIE North America Managers.

Additional Information
·  Posting Date: Feb 20, 2020