Offers “ENGIE”

Expires soon ENGIE

IT Service Desk Analyst

  • Newcastle upon Tyne (Tyne and Wear)

Job description



ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE is recruiting for an IT Service-Desk Analyst to be based at our SSC Offices at Quorum Business Park, Newcastle. On offer is a salary banding of £17,550- £18,250, dependent upon skills and experience and high-quality benefits package.

General Overview:
The IT Service Desk Analyst is required to support the IT Service Desk Team Leader in providing an efficient, cost-effective and customer-focused IT Service Desk that provides a single point of contact for all users of IT through the logging and management of all incidents and service requests.

Main Duties/Responsibilities:

·  Respond to phone generated IT-related incidents/requests. Logging calls on the system accurately and in full detail, both during and after the call, and completing all administration within timescales and to a high level of accuracy
·  Escalating to the relevant Team Leader for any business-critical issues or complaints
·  Provision of first-line telephony support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation, and resolution where possible
·  Utilise diagnostic utilities to aid with troubleshooting to achieve first-time resolution
·  Develop a skillset to provide guidance on all supported software and hardware deployed by the organisation.
·  Manage communications to service users in the event of any service impacting issues.
·  Contributing to Information Security by assisting in the preservation of confidentiality, integrity, and availability of information, including but not limited to adhering to and supporting Information Security standards, procedures and policies and identifying and raising security incidents as required to the Information Security Team.

Owing to the Covid19 outbreak, ENGIE has been making some adjustments to support you through your candidate journey while keeping you as safe as possible.

All interviews will take place online via video chat or over the phone (platform alteration will be made accordingly) and we are making sizeable provisions in order to support those who can work from home. In the instances where it is absolutely necessary to visit the site and for key workers, all social distancing measures will be strictly observed.

Our dedicated recruitment team is committed to making your job application as stress-free as possible during this time of unprecedented instability, so we encourage you to contact us with any queries you have about the future of your career here at ENGIE.

Note to internal applicants: Please log in at the top right corner under 'employee sign-in' to apply for this role.

Qualifications, Skills or Required Experience:

·  Qualification in the field of Information Technology and / or 2 years equivalent work experience
·  A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures
·  Knowledge of basic computer hardware
·  Good knowledge of a leading IT Service Management Tool
·  Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment
·  Strong ability to quickly understand user requirements and issues

ENGIE Benefits Include:

·  Pension (defined contribution)
·  24 days holidays (+8 public holidays)
·  Life Insurance
·  Employee discount shopping scheme, including discounts on gym memberships, holiday packages and more
·  Employee personal & professional development profile
·  Personal and career development pathways supported by ENGIE Academy

For more information about ENGIE, please visit:
http://www.engie.com/en/candidates-area/

For this role you must have evidence of right to work in the UK. There is no re-location package with this job role.

ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview

Additional Information
·  Posting Date: Nov 15, 2020

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