Domestic Supervisor

Job description

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Domestic Supervisor to be based at Luton & Dunstable Hospital, Luton, LU4 0DZ. This is a permanent, full-time role working 42 hours per week on a 4 on 4 off basis; 12 hours per day (06:30 - 18:30). On offer is a salary of 20,492 to 22,000 per annum dependant on skills and experience and excellent benefits package.

Main Responsibilities/Duties Include:

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Responsible for the coordination and day to day supervision of the Domestic staff within Luton and Dunstable hospital. The Supervisor will oversee the provision of Domestic services.

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Working closely with Clinical and Non-Clinical staff to provide a high standard of service to patients, visitors within Wards and Departments, to ensure that the Patient Services team supports the clinical services provision.

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Visit staff on all locations that are under the area of responsibility on a regular basis, to monitor service provision and deal with staffing issues.

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Responsible for ensuring standards are maintained through general supervision, and undertake regular quality control checks e.g. Performance Monitoring of Staff and Work Standards to contribute to the Facilities Performance Report.

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Record monitoring results and liaise with all staff and service users. Where there are areas of non-compliance or unsatisfactory standards, highlight this within wider supervisory team/Manager and implement rectification process.

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Responsible for the organisation of work schedules to ensure fair workload distribution

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Responsible for dealing with and resolving staff concerns and complaints in a timely manner.

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Responsible for administration arrangements of staff duty rotas, taking into account Annual Leave, Bank & Public Holidays and other leave.

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Highlight areas of concern and potential disciplinary matters to Patient Services Managers. This will involve undertaking preliminary investigations. After consultation with Managers, undertake standard setting interviews with staff and participate in disciplinary investigations.

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Compliance with Infection Control policies and procedures.

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Present Team Brief sessions on a monthly basis and update staff.

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Undertake staff appraisal interviews annually or as required.

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Responsible for general administration duties e.g. dealing with correspondence, telephone calls, and complaints.

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Responsible for the allocation and stock control of cleaning materials, catering consumables etc.

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Reporting all faults re equipment/fabric of building to Estates Department Helpdesk. Monitor progress to ensure job has been completed as requested.

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Undertake some operational duties if required e.g. part of shift to cover for absent staff.

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Assist with undertaking audits on the services delivered by Engie where required.

Required Qualifications, Skills or Experience:

·  Excellent knowledge and understanding of cleaning, systems and processes associated with safe work
·  Ability to communicate effectively with staff at all levels.
·  Planning skills
·  Sound Judgment and decision-making skills
·  Previous supervisory experience
·  Ability to undertake essential induction training and ongoing training as provided.

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Feb 5, 2020