VMWare

Job description

·  Job Description:

Summary

Oversees operations of service delivery teams on small to medium sized accounts to ensure that products, offerings, and services are delivered in accordance with agreed upon business solution goals and objectives.

Essential Job Functions

·  Oversees functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
·  Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
·  Works with functional areas or departments to interpret and plan projects or workload forecasts.
·  Oversees and approves expenditures for accounts in line with established policies and procedures. Monitors and addresses budgetary compliance issues in relation to expenditures.
·  Manages complex relationships between delivery and consumer groups to ensure good client relations.
·  Identifies and leads service improvements to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.
·  Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
·  Supports developing new business proposals and introduces new technology to enhance business solutions.
·  Provides leadership and work guidance to less experienced personnel

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in business administration, engineering, information systems or related field preferred
·  Nine or more years of support services, project, or program experience
·  Experience working with the technology industry
·  Experience working with company products and operating systems

Other Qualifications

·  Good project management skills
·  Good analytical and problem solving skills
·  Good interpersonal skills to interact with customers and team members
·  Good leadership and organizational skills
·  Good communication skills
·  Good skills in managing to contracts and bugets
·  Good relationship building skills
·  Ability to work in a team environment
·  Willingness to travel

Work Environment

·  Office environment