Trainer - Customer Support
Isabela, PUERTO RICO Accounting / Management control
Job description
· Job Description:
Summary
Under moderate supervision, provides clerical and administrative support for business unit and division-wide training and development programs. Works closely with division training managers to support the on-site and/or virtual logistics for learning programs.
Essential Job Functions
· Supports course deployments and logistics, working closely with training managers.
· Provides technical support for virtual training offerings.
· Provides field support by responding to telephone requests for schedules, catalogs, forms, etc.
· Helps to maintain current and accurate course information in standard databases and other communication vehicles.
· Assists in the analysis of training programs and tools to identify the most appropriate, effective, and competitive options for the organization.
· Assists in maintaining efficient and effective development and learning processes for the organization.
· Assists managers with other administrative duties such as processing of course evaluations, articles for newsletters, as needed.
Basic Qualifications
· High school diploma or G.E.D.
· Two or more years of administrative or training support experience
· Experience working with division training and development principles, practices, procedures, and tools
· Experience working with corporate training and development policies, practices, and tools
· Experience working with standard training and development information systems
Other Qualifications
· Basic interpersonal skills for interacting with employees and third-party training vendors
· Basic communication skills
· Good personal computer and business solution software skills
· Good problem-solving skills to assist course participants with technical issues related to virtual training delivery tools (e.g. SameTime)
· Basic organization and time management skills
· Ability to prioritize and meet deadlines
· Ability to work independently and as part of a team
· Ability and desire to actively pursue learning opportunities in the training field
Work Environment
· Office environment