Professional System Engineer (51000740)

Job description

·  Job Description:

About DXC Technology

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.  The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognised among the best corporate citizens globally.

Background

Wintel Engineer required to join our fast-paced break/fix support team.

Role Description

This role is suitable for an engineer with good all-round Windows Server support experience

Overall Role Purpose

Good Analytical and troubleshooting skills i.e. can own and run an issue with minimal intervention from others

Key Accountabilities and Responsibilities

·  Troubleshooting Windows Server and network problems, diagnose and solve hardware/software Incidents/problems
·  Provide support to the business
·  Provide solution(s)/work around(s) to incidents and Problems
·  Manage and evolve polices, processes and procedures
·  Maintain and support new applications and Infrastructure
·  Work to SLA thresholds for incidents for multiple customers
·  Prioritising and managing several open cases and mini projects at one time
·  Supporting a range of server environments including various Windows Server O/Ss, VMWare, ESX, XenApp, XenDesktop
·  Managing Active Directory
·  Administering Domain Controllers
·  Create, manage and evolve polices, processes and procedures
·  Work to SLA thresholds for incident(s) and problem(s)
·  Self-Development.
·  Adhering to internal business processes.

Key Attributes

·  Experience of supporting a variety of Windows client and server operating systems
·  Familiarity with VMWare (vSphere, vCenter etc)
·  Experience of Cloud Technologies / Infrastructure
·  Knowledge of monitoring alerting, logging and status messages
·  Troubleshooting network issues
·  Fundamental networking knowledge – IP, DNS, IP routing, network address translation etc.
·  Strong troubleshooting skills and experience with Windows Server operating systems
·  ITIL– must understand principles

Out of Hours

·  Standby / Out of Hours overtime may be required at times

DXC Technology is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to disability, race, colour, religious creed, national origin, citizenship, marital status, sex, sexual orientation, gender identity, age, or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.