HR Operations Coordinator V (00774E)

Job description

·  Job Description:

Responsible for the design, implementation and maintenance of human resources administration and activities associated with employee information, retrieval capabilities and support. Processes HR data according to ‘the company’ policy and legal requirements, consults on HR processes and implementation, and is responsible for end-to-end HR customer support throughout the employee life cycle. Identifies emerging applications and recommends process improvements and simplification that support business and HR strategy. Works across the business, functional, and regional areas of ‘the company’ to recommend IT investments and improvements to HR tools. Implements and tracks programs and processes to ensure that records are accurate, accessible, and appropriately secure, and that data retrieval and reporting capabilities meet the needs of internal customers, legal compliance, and the company policy requirements (e.g., data management and integration of data). Re-engineers processes at regional and country level and works in partnership with global teams to build more process strength and capability. Provides support for recruiting in administration, internal hiring and lower-level external hiring. Ensures seamless support through Contact HR for both front- and back-end processes. Defines the strategy for HR Operations support of Mergers, Acquisitions, Divestitures and Outsourcing (MADO). Leads, coordinates and provides HR Operations support for all MADO employee transitions.

Responsibilities:

·  Is responsible for complex customer service case management and is first point of contact for escalations.
·  Reviews and assigns requisitions, works with hiring managers to determine sourcing for internal requisitions and lower-level external requisitions, and builds candidate pipeline.
·  Consults with managers on HR and recruiting processes, communicates front-end process capabilities, and proposes ad-hoc solutions to HR needs.
·  Identifies and leads process improvements and provides process solutions for non- standard, sub-process activities.
·  Specializes in the support processes and engages in the beginning-to-end support process within a sub-region or function.
·  Manages employee indicative data (i.e. new hires, requisitions, terminations, change of status, etc.) into information databases and follows up with employee screening.
·  Provides guidance on recruitment plans and ensures hiring plans are aligned with hiring goals and metrics (e.g., time to fill, cost per hire, etc.).
·  Supervises lower-level employees in the support processes.
·  Conducts daily analysis of work progress and metrics(e.g. Key Performance Indicators), collects and analyzes daily dashboards, and performs audit reporting for different countries.
·  Calculates and analyzes operational excellence and production metrics; presents monthly results reports internally and externally for review and analysis.
·  May provide support for MADO transactions (data validation, data entry, etc.).

Education and Experience Required:

·  May have Associate's degree or equivalent experience.
·  Typically 6+ years experience in a customer service role.

Knowledge and Skills:

·  Proficient with country specific languages. Strong written and verbal skills.
·  Strong quantitative and qualitative analytical skills. Strong knowledge of country specific regulations.
·  Expert in specific content area of HR processes and systems (i.e., Contact HR, staffing etc.).
·  Attention to detail. Excellent time management skills.
·  Ability to troubleshoot customer inquiries and work within tight deadlines. Developed relationship
·  management skills.
·  Developing leadership and influence skills.
·  Ability to support HR managers in multiple countries.
·  Familiarity with Statement Of Work (SOW) requirements and change management procedures.