HR Operations Coordinator

Job description

·  Job Description:

Responsible for the design, implementation and maintenance of human resources administration and activities associated with employee information, retrieval capabilities and support. Processes HR data according to ‘the company’ policy and legal requirements, consults on HR processes and implementation, and is responsible for end-to-end HR customer support throughout the employee life cycle. Identifies emerging applications and recommends process improvements and simplification that support business and HR strategy. Works across the business, functional, and regional areas of ‘the company’ to recommend IT investments and improvements to HR tools. Implements and tracks programs and processes to ensure that records are accurate, accessible, and appropriately secure, and that data retrieval and reporting capabilities meet the needs of internal customers, legal compliance, and the company policy requirements (e.g., data management and integration of data). Re-engineers processes at regional and country level and works in partnership with global teams to build more process strength and capability. Provides support for recruiting in administration, internal hiring and lower-level external hiring. Ensures seamless support through Contact HR for both front- and back-end processes. Defines the strategy for HR Operations support of Mergers, Acquisitions, Divestitures and Outsourcing (MADO). Leads, coordinates and provides HR Operations support for all MADO employee transitions.

Responsibilities:

·  Provides customer service support to employees in virtual environment.
·  Reviews and assigns requisitions, works with hiring managers to determine internal hiring needs, and screens candidate pipeline.
·  Coordinates quality improvement initiatives and may assist in developing solutions to increase efficiency.
·  Consults with managers on HR and recruiting processes and communicates front-end process capabilities to managers.
·  Identifies areas where processes can be standardized across countries; develops basic tools.
·  Specializes in the support processes and engages in the beginning-to-end process within a function and/or sub- region.
·  Updates employee indicative data (i.e. new hires, requisitions, terminations, leave status, etc.); extracts reports when requested.
·  Updates Standard Operating Procedures (SOPs).
·  Provides quality management of employee data in information databases, ensures that HR data is current and complete, and updates data in management tools and documentation.

Education and Experience Required:

·  Typically 2-4 years experience in a customer service role.

Knowledge and Skills:

·  Proficient with country specific languages.
·  Good written and verbal skills. Good quantitative and qualitative analytical skills. Strong customer orientation. Knowledge of country specific regulations.
·  Knowledge of HR processes and systems.
·  Attention to detail.
·  Good time management skills.