Help Desk Technician - Swedish Language

Job description

·  Job Description:

Job Description:

Summary

Provides level 1 technical support to users for computer related technical problems. Enters tickets into the incident tracking tool; ensures information is accurate, prioritized and assigned to correct technician group.

Essential Job Functions

·  Responds to customer inquiries over phone calls, chats, emails to ensure customer needs are met.
·  Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
·  Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. 

Requirements

·  C1 level of Swedish language
·  B2 level of English language
·  Great communications skills
·  Interpersonal skills to interact with customers
·  Ability to work in a team environment
·  Organization skills to balance and prioritize work
·  Analytical and problem-solving skills

It would be great if you have:

·  Experience working with company products and operating systems
·  1 or more years of technical or customer support experience
·  Experience with solving computer-related problems

We offer:

·  Personal and professional development
·  Professional internal training and support from team managers and trainers
·  Great working environment
·  Open workplace with multicultural community
·  Young and inspiring teammates
·  Various “after-work” activities (basketball team, football team, running team, etc)
·  Extra benefits
·  Competitive Salary: €22,800 - €28,800 / annum