Offers “Dxc Technology”

Expires soon Dxc Technology

Help Desk Technician - Polish

  • Vilnius, LITHUANIA
  • Infra / Networks / Telecom

Job description


·  Job Description:

Provides level 1 technical support to users for computer related technical problems. Enters tickets into the incident tracking tool; ensures information is accurate, prioritized and assigned to correct technician group.

Essential Job Functions

·  Responds to customer inquiries over phone calls, chats, emails to ensure customer needs are met.
·  Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
·  Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. 

Requirements

·  C1 level of Polish language
·  B2 level of English language
·  Great communications skills
·  Interpersonal skills to interact with customers
·  Ability to work in a team environment
·  Organization skills to balance and prioritize work
·  Analytical and problem-solving skills

It would be great if you have

·  Experience working with company products and operating systems
·  1 or more years of technical or customer support experience
·  Experience with solving computer-related problems

Benefits we offer to our employees

·  Additional health insurance
·  Taxi home for late shift workers (10pm)
·  Parking spot in the garage (limited number per team)
·  Team building events
·  Soft or technical skills training
·  Various “after-work” sport activities (basketball team, football team, running team, etc.)
·  Free coffee, tea
·  Fruits and sweets on Wednesdays

Make every future a success.
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