Help Desk Technician - Polish
Vilnius, LITHUANIA Infra / Networks / Telecom
Job description
· Job Description:
Provides level 1 technical support to users for computer related technical problems. Enters tickets into the incident tracking tool; ensures information is accurate, prioritized and assigned to correct technician group.
Essential Job Functions
· Responds to customer inquiries over phone calls, chats, emails to ensure customer needs are met.
· Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
· Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Requirements
· C1 level of Polish language
· B2 level of English language
· Great communications skills
· Interpersonal skills to interact with customers
· Ability to work in a team environment
· Organization skills to balance and prioritize work
· Analytical and problem-solving skills
It would be great if you have
· Experience working with company products and operating systems
· 1 or more years of technical or customer support experience
· Experience with solving computer-related problems
Benefits we offer to our employees
· Additional health insurance
· Taxi home for late shift workers (10pm)
· Parking spot in the garage (limited number per team)
· Team building events
· Soft or technical skills training
· Various “after-work” sport activities (basketball team, football team, running team, etc.)
· Free coffee, tea
· Fruits and sweets on Wednesdays