Assistant to the Head of Relationship Management H/F/D VIE contract

Job description

Détail de l'offre

Informations générales

Entité

CACEIS est un groupe bancaire spécialisé dans les services financiers aux investisseurs institutionnels, sociétés de gestion et grandes entreprises.

Présent en Europe, en Amérique du nord et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, banque dépositaire-conservation, administration de fonds, solutions de Middle-Office, change, prêt-emprunt de titres, support à la distribution des fonds et services aux émetteurs.

Avec 2633 milliards d'euros d'actifs en conservation et 1695 milliards d'euros d'actifs sous administration, CACEIS est un leader européen de l'Asset Servicing et compte parmi les principaux acteurs mondiaux (chiffres au 31 décembre 2018).  

Référence

2019-38033  

Date de parution

25/10/2019

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - Commercial / Relations Clients

Type de contrat

VIE

Durée (en mois)

24

Date prévue de prise de fonction

01/12/2019

Poste avec management

Non

Missions

Being a part of the Commercial business area , the Relationship Management has the central responsibility for our existing clients. The client types are investment companies/KVGs, investors such as insurances, pension funds and foundations, and asset managers.

In our team, we manage and improve the service quality thru an active quality management (e.g. service review meetings, customer satisfaction surveys). When it comes to client complaints and escalations we are the ones to interact with the clients and to coordinate with internal departments. We are also responsible for an up-to-date client documentation incl. KYC & due diligences. Together with our colleagues from Business Development Management, we support the strategic development of the client relationship and develop incremental business (cross-selling, up-selling) with our clients.

 

In this context, your main missions as  Assistant to the Head of Relationship Managementwill be:

·  Business Analyst activities
·  Assist and support the Head of Relationship Management in projects, identification of process weaknesses and their improvements
·  Contribution in client affecting projects, mainly with a regulatory background (e.g. KYC, CRS, MiFID II) including responsibility for delegated projects (work independently)
·  Collaboration with other (operational) teams (located in Munich, Paris, Luxembourg)
·  Prepare presentations for clients and projects
·  Prepare and update client contracts/documentation
·  Support in the creation of a knowledge database
·  Support the Relationship Managers in client consultancy in the daily business incl. optional participation in client visits

 

CACEIS Bank Germany Branch offers to its VIEs the following benefits :

·  Monthly accommodation allowance (according to the conditions defined by Business France)
·  Paid German courses
·  Access to a lot of gym clubs with reduced prices
·  Discount for the subway card
·  Flexible working hours
·  International work environment

 

The VIE contract in short:

According Business France's eligibility conditions, the Volontariat International en Entreprise (VIE) is an assignment in a French company operating overseas for professionals between the age of 18 and 28 who are European Union nationals .

! IMPORTANT ! To apply, you need to meet the conditions mentioned above. If not, your application will not be selected. If you are eligible, join your CV and a cover letter in English – and mention: your age and nationality.

Localisation du poste

Zone géographique

Europe, Allemagne

Ville

München

Desired profile

Critères candidat

Niveau d'études minimum

Bac + 5 / M2 et plus

Formation / Spécialisation

Bachelor or Master's Degree in Business, Finance, Business Administration, Business Economics.
A specialization in Finance or Business Analyst would be appreciated.

Niveau d'expérience minimum

0 - 2 ans

Expérience

A first experience in Project Management and/or Process Management is an advantage.
A first experience with clients relationship management would be also a plus.

Compétences recherchées

Hard Skills:
- Project Management methodologies
- Business Analysis knowledge
- Data analysis and interpretation capability
- Process Management
- Knowledge Management
- Customer Service

Soft skills:
- Open minded
- Eagerness / Engagement
- Curiousity
- Structured and goal-oriented way of working
- Analytical skills
- Teamwork

Outils informatiques

MS Office (WORD, Excel, PowerPoint, Outlook, OneNote)
General digital literacy (in-house IT applications need to be used)

Langues

English : fluent ; German : intermediate ; French : fluent