VIE - Support functions H/F

Job description

Détail de l'offre

Informations générales

Entité

Amundi est le premier asset manager européen en termes d'actifs sous gestion, et se classe dans le top 10 mondial [1]. Le Groupe gère 1 476 milliards[2] d'euros et compte six plateformes de gestion principales[3]. Amundi offre à ses clients d'Europe, d'Asie-Pacifique, du Moyen-Orient et des Amériques une large gamme d'expertises et de solutions d'investissement en gestion active, passive et en actifs réels et alternatifs. Les clients d'Amundi ont également accès à une offre complète d'outils et de services. Ayant son siège social à Paris, Amundi est cotée en Bourse depuis novembre 2015.

Grâce à ses capacités de recherche uniques et au talent de près de 4 500 collaborateurs et experts des marchés, basés dans 37 pays, Amundi fournit aux particuliers, aux clientèles institutionnelles et corporate des solutions d'épargne et d'investissement innovantes pour répondre à leurs besoins, objectifs de rendement et profils de risque spécifiques.

[1] Source : IPE « Top 400 asset managers » publié en juin 2018 sur la base des encours sous gestion à décembre 2017
[2] Données Amundi au 31 mars 2019
[3] Plateformes de gestion : Boston, Dublin, Londres, Milan, Paris et Tokyo  

Référence

2019-43181  

Date de parution

15/10/2019

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - Systèmes d'information / Maîtrise d'Ouvrage

Type de contrat

VIE

Date prévue de prise de fonction

01/11/2019

Poste avec management

Non

Missions

Overall Purpose of the Job:

Responsible for working closely with the subsidiary team providing business analysis to the Amundi subsidiary branch and employees. Activities will include technical support and assistance to users, providing user training on global systems and being involved in any global application rollouts.

Responsible for providing a high level of service to all users and helping to ensure the smooth running of all appropriate processes and systems.

 

Main Accountabilities:

Provide first line support Amundi Investment platform
Identify problem areas and resolve or escalate to Amundi Paris, if required
Provide system and incident management and control 
Participate in local small application development if required
Support business users teams to implement business processes or system changes
Participate in the global rollout of applications (UAT, Go-live follow-up) and provide IT system unit testing
Provide end-user training if required
Provide business insight and technical expertise across the different sites and continuously look for opportunities for improvement within the team e.g. processes and procedures
Work and co-ordinate with other Amundi IT teams to resolve customer problems, to design, to develop, to test and to deploy application solutions
Document and optimise the support activity
 

 

Key Attributes and Skills:

The role holder will need to possess excellent interpersonal skills to handle users’ requests and good technical capabilities to support the wide range of applications running on the AMUNDI Global Platform (Front Office, Trading, Middle Office, Risk, Referential, Compliance, Finance, etc...).
Strong analytical skills
Willingness to learn new skills and systems
The role holder will have good relationship building and communication skills
The role holder will be a team player who will be flexible and hard-working depending on the demands upon the IT team
Experience interacting with senior IT and business management employees
Programming language and database skills will be useful
Good verbal and written English

Adhere to FCA rules and principles and the Firm’s policies and procedures.  Where appropriate, seek guidance from Head of Compliance.

 

Localisation du poste

Zone géographique

Amérique, Etats-Unis d'Amérique

Ville

Boston

Desired profile

Critères candidat

Niveau d'études minimum

Bac + 5 / M2 et plus

Formation / Spécialisation

Business school, university

Niveau d'expérience minimum

0 - 2 ans

Expérience

Knowledge in Finance, preferably in Asset Management

Compétences recherchées

-Ability to understand technically and functionally complex Asset Management software developed in foreign countries
-Clear and synthetic written and oral communication skills, ability to communicate with foreign teams, mostly based in Europe
-Understand user needs and reformulate them in specifications. Assess cost/benefit of such needs to be able to explain them to committees that will prioritize them.
-Be rigorous and tenacious to make sure requests and issues are properly addressed by vendors or European support and development teams
-Ability to work independently and as a member of a team

Outils informatiques

-Excel/VBA or Python knowledge to be able to answer to users basic/quick needs
-Experience in development (C#, Java, Python) would be a plus

Langues

English. French would be a plus.