TECHNICAL SUPPORT/ SALES REPRESENTATIVE HF

Job description

Entreprise:
CNH Industrial
Poste et missions:
The main function of the position is to provide technical support and sales to customers on operational or maintenance aspects of products to ensure customer satisfaction and ultimately ensures revenue through repeat customer purchases or positive referrals to other customers. In addition, support the dealer’s team with daily activities and act as sales rep towards dealers and customers supporting the local PFS’s.
Primary Responsibilities
- Provide timely and efficient service to customers and end-users.
- Handle email and telephone support to customers and colleagues for products so customers are satisfied and realize an immediate return on their investment.
- Develop a thorough understanding of the company's products, sales and services.
- Work closely with Priority Support to promote support and repair services products to clients.
- Instruct customers in the operation and maintenance of the product(s).
- Ensure all documentation is provided to customer.
- Train on serviceability.
- Support sales activaties as well as shows, exhabitions and dealer events.
- Conduct sales calls, schedule promotional work and track sales activities on large complex accounts or new territories. Meet or exceed assigned growth objectives, as agreed.
- Sell consultatively and make recommendations to prospects and clients of the various solutions the company offers to their business issues.
- Identify key decision-makers and their decision-making process for each targeted prospect.
- Maintain a professional company image during all interactions.
- Support the RTK network deployment and development
- Other duties as assigned.
Profil:
- A team player able to leverage resources through sound organizational skills and teamwork.
- Consultative problem solving – involves customer in problem solving by asking appropriate questions.
- Strong communication skills, both verbally and in writing.
- Demonstrated ability to understand the knowledge level of customer and modify communication for the knowledge level.
- Strong mechanical and educational aptitude to maintain and improve understanding of application and operation of all products.
- Experience with Trimble products desirable but not essential.
- Demonstrate and project a high level of energy and enthusiasm.
- Must be comfortable with learning new computer applications.
- Must be proficient with Microsoft Word, Excel and Outlook.
- Willing to travel, as required.