Retail Learning & Development Partner

Job description

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Vision   

The ultimate house of luxury defining style and creating desire now and forever.

Purposes

To enable our Fashion Advisors to be the front face of CHANEL

Key Responsibilities

-           Coach Fashion Advisors on adaptability and flexibility : coach Fashion Advisors on customizing their behavior according to clients’ personalities, engage and motivate Fashion Advisors through on the floor coaching         

-           Customize, deliver and follow up on training : Tailor learning content based on Fashion Advisor’s needs, deliver training using blended learning approach, monitor Fashion Advisor’s progress

-           Support People Development : Collaborate with HR, Retail Managers, Head Of Boutique / Deputy Head Of Boutique in people development (e.g. career path, C&B)

-          Enable Fashion Advisors to be come front face of CHANEL:  Engage and develop retail employees to transmit brand values, inspire them to build emotional connection with our clients

-          Onboarding Planning for New Hires

Person Specifications  

-          Bachelor degree or tertiary diploma 

-          At least three years’ work experience in a coaching/training role

-          At least three years’ retail or retail management experience with a client-centric mindset

-          Experience in the luxury goods industry is a plus

-          Strong passion for people development and client service excellence

-          Strong belief in investing in personalized learning paths for employees

-          Open-minded, adaptable and able to exercise flexibility

-          Strong presentation and communication skills