Hostess

Job description

Hostess

Job Purpose:

The CHANEL Boutique Hostess will serve as a “CHANEL Ambassador” by displaying a welcoming and friendly attitude to all clients entering the store.

Key Responsibilities:

·  Identify, greet and welcome all clients entering the boutique with a warm, genuine and friendly smile
·  Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience
·  Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit
·  Ask for the customer name, purpose of the visit, and write down a small description identifying the customers’ needs
·  Act as the liaison between the customer and the boutique team: knowing and keeping record of daily customer appointments, daily boutique roster, etc.
·  Coordinate traffic flow during high volume times: in charge of queue management system
·  Clearly, confidently and articulately communicate with clients on a daily basis
·  Foster the development of clients’ emotional connection to CHANEL
·  Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service
·  Remain up-to-date on all CHANEL collections

Qualifications:

·  Bachelor Degree
·  Minimum 2 years of retail experience in customer service
·  Strong interpersonal and communication skills
·  Team player
·  Well-groomed, with a pleasant and dynamic personality
·  Excellent customer service and client centric mindset
·  Ability to manage multiple tasks in a fast-paced environment
·  Fluent English and Thai, Mandarin is a plus
·  Able to withstand retail working hours and work on weekends and public holidays