Fragrance and Beauty Assistant Manager, King of Prussia

Job description

Be a critical part of our expanding Fragrance & Beautè (F&B) community at CHANEL – “the ultimate House of Luxury.” You will play a leading role in the brand new F&B Boutique located in the King of Prussia Mall by driving exceptional client experience through leadership, operational excellence and coaching while demonstrating a passion and curiosity for beauty.

People Leadership & Development

·  Key partner to Boutique Director, help to develop and lead team in conjunction with Boutique Director. Assume oversight of the boutique in the Director’s absence.
·  Successfully lead the team on the sales floor and support in floor coverage by demonstrating and providing superior service to every client, every day.
·  Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment.
·  Leverage fluency in product, service and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience.

Business Development & Operations

·  Manage time, establish priorities and delegate effectively in support of Boutique Director. Time spent should be 60% on the Sales Floor and 40% on Back of House operations
·  Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc. 
·  Execute all operational responsibilities to ensure effectiveness and efficiencies across the board.
·  Operations lead for MMS system, communicating inventory and supply needs to Boutique Director, receiving and checking in inventory, shipping and receiving and damages, etc.
·  Establish and maintain an organized and controlled stock storage system.
·  Point person on all Standard Operating Procedures; uphold team to all standards and educate as needed
·  Establish relationships with key corporate partners for ongoing operational support and day to day needs
·  Key part in annual inventory reporting with partnership from the store team.
·  Assist Boutique Director in all event planning, coordination, orchestration and execution

Client Experience

·  Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale
·  Foster a culture of building relationships and personalizing client experiences
·  Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa.
·  Co-ownership of all brand image, hygiene standards and visual merchandising requirements
·  Attend seasonal seminars hosted by Education Executives and corporate meetings.

Energized By:

·  Working in a highly collaborative retail environment
·  Have a passion to build long lasting relationships
·  Make things beautiful by providing the ultimate experience in store
·  Shows fearless curiosity and has a willingness to learn and develop others

Position Requirements

·  Bachelor’s degree preferred, Highschool degree or GED required
·  3+ years of leadership sales experience in a retail luxury environment and/or operational role preferred
·  Strong organizational and communication skills
·  Detail oriented and operationally savvy
·  Ability to coach and lead
·  Ability to handle multiple tasks and meet tight deadlines concurrently
·  Must have flexible schedule with the ability to work late nights, weekends and some holidays
·  Ability to lift-up to 10-20 pounds and stand for extended periods of time throughout the day