Process & Organization Officer
Internship INDONESIA Sales
Job description
Design & Implement
· Review and re-engineer operational procedures (SOP), make sure they are in line with the regulatory requirements and General Management's guidelines
· Coordinate the SLA initiation in the country and be the person in charge for the completion of the SLA including obtaining the local approvals from the related process owners and related parties
Adapt & Improve
· Review and monitor implementation of operational efficiency initiatives within BNPP Indonesia and processes in partnership with stakeholders
· When engaged, contribute for process related analysis of projects and provide review to the impacted TOM
· Support continuous improvement initiatives on end to end operations
· Support the COO Office in various local, regional and global projects handled at his level
Monitor & Report
· Monitor the delivery of adaptation and improvement projects and report delays and issues
· Monitor the Bank's listed Procedure, make sure that they are always updated and are reviewed on timely basis
· Support reporting on Operations activity (Dashboard)
· Contribute for monthly COO MIS
Desired profile
Qualifications :
Good knowledge of the Corporate Banking Businesses, products and processes
English fluency
Dynamic and proactive
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Attention to detail
Strong working knowledge of Microsoft Office