Officer, Customer Service

Job description

Job Field: Customer Service
Location: Guangzhou, CN, 510000
Company: BASF Asia Pacific
Job Type: Experienced
Job ID: EN_CN_34201

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

Join the team and connect with more than 110,000 other minds.

Description

BASF has been a committed partner to Greater China since 1885. With larger production sites in Shanghai, Nanjing and Chongqing, BASF is a major foreign investor in the country’s chemical industry, and operates the Innovation Campus Shanghai, a global and regional research and development hub. BASF posted sales of over €7.3 billion in 2018 to customers in Greater China, and employed 9,317 people as of the end of that year. For further information, please visit www.basf.com/cn/en.
Objectives:
·  Perform Sales and Delivery Order Management tasks.
·  This position is a 10-month Contractor. Main Tasks:
·  Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
·  Support Credit Management, Billing and Accounts Receivable Follow-up
·  Manage Master Data maintenance process to ensure effective order management
·  Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions
·  Support implementation of business rules related to customer order management process
·  Provide order status report and monitor customers’ order placement against sales forecast
·  Capture market intelligence from daily interaction with customers and share with the business as appropriate
·  Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team. Requirements: ,
·  Bachelor degree in Business Administration, Supply Chain or Logistics Management.
·  3 years relevant working experience preferably in Customer Services or international trading function.
·  Basic knowledge in SAP and OTC processes.
·  Good English & Chinese communication skills.