Retirement Solutions Administrator

Job description

*Please note this role is a fixed term contract position for a minimum of 12 months*

If you are an administrative expert who has a way with numbers and experience with handling pensions and retirement products, we would love to know!

Retirement Solutions is a large team that supports a variety of pension products with large volumes of payments and claims. The team provides a top-quality service to colleagues and external customers on pension products, Approved Minimum Retirement Funds (A(M)RFs) and annuities. We are looking for an administrator who can ensure that all regulatory and compliance requirements are adhered to and implemented.

Role and Responsibilities

• Administration of claims and payments from unit linked pension products, A(M)RFs and annuities.
• Build relationships with, and respond to the service demands of, Brokers, Policy Owners, Annuitants etc.
• Ensure that transactions are completed within specified timeframes and to the required quality levels.
• Protect customers and Aviva by ensuring that all regulatory and compliance requirements are met.
• Deal with customer complaints and collaborate with the Team Lead to provide an outstanding customer service.
• Prioritise and manage work queues to meet team and customer requirements.
• Liaise with team colleagues and other internal departments and offer support as needed.
• Suggest and implement improvements to existing processes and procedures that will ensure ongoing efficiency and effectiveness.

Skills and Experience

• Pension/A(M)RF/Annuity administration experience is essential
• Attention to detail and an aptitude for numeracy is particularly desirable.
• Either full qualification in QFA or APA, or working toward being fully qualified, would be advantageous but is not essential.
• Strong written and verbal communication skills, confident communicating with colleagues across an organisation.
• Experience of using relevant funding/billing IT tools such as L400/PAXUS, Service Monitor/LGW or similar.
• Good organisation, problems solving and decision-making skills.
• Ability to effectively prioritise workloads and work to critical deadlines.

What will you get for this role?

• Competitive annual salary depending on skills, experience and qualifications.
• Generous defined contribution pension scheme.
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days.
• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply).
• Excellent range of flexible benefits to include a matching share save scheme.

Additional Information

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Megan Douglas in the Resourcing team on +44 121 234 7665 or megan.douglas@aviva.com.