Technical Support Analyst/DBA

Job description

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry. Worldline delivers new generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries in 20 countries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.

Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing. Worldline employs more than 8,600 people worldwide and generated 1.22 billion euros revenues in 2015. Worldline is an Atos company.

Technical Support Analyst/DBA

Worldline, an Atos Company, has a long established Rail Operations Delivery Centre in Darlington, County Durham.

The team develop, manage and support products which are used throughout the UK Rail Industry in the planning of trains, rail vehicles and operational rail crew.

This role forms part of the Environments Team, based in Darlington, and is focused on Infrastructure support and database and environment management

This is a challenging role, to work as part of a large support organisation to ensure the smooth operation of our products for our Rail customers and for internal customers such as the development, support and test teams.

This role will be ideally based in Darlington. Flexibility to work remotely could be offered to an experienced team member. Successful candidate will be expected to join on call rota.

The Technical Support Analyst/DBA will ensure that roll-outs of new releases of software from the Rail Operations area areinstalled and configuredfor internal and external customers andprovide support for Rail Operations products. They will also administer Oracle databases for both internal and external Rail Operations customers and provide technical support. Experience ofdatabase administration and support is desirable and the successful candidate will be given further Oracle training as appropriate.

The successful candidate will:

· Provide general 3rd level technical support, for PSR products

· Setup of development, test, training and demo environments

· Provide application installation and maintenance

· Support application developers and other internal customers

· Support customers remotely, diagnose problem and implement applications

· Visit customers when required for installation and troubleshooting

· Assist with installation and platform testing

· Follow processes/plans, review and update documentation

· Plan and undertake database maintenance and support activities as agreed with the customer or internal organizations

· Monitor database capacity and usage

· Administrate Oracle databases

Job Requirements

Essential Criteria:

· Windows Server, hardware, operating system installation and configuration,

· Windows Desktop, hardware, operating system installation and configuration,

· Good analytical skills and an ability to define the precise nature of customer problems

· Experience of working in a disciplined development and/or support environment

· Able to establish a good rapport with a range of business and technical colleagues.

· Able to work independently or as part of a team, depending on the nature of the task in hand

· Demonstrate a commitment to continuous improvement and self-development

Desired Criteria:

Some or all of the following:

· Experience of working with Oracle or other databases

· Microsoft MCSE

· Oracle OCP

· VMWare or other virtualization technologies

· Citrix

· IBM mainframe connectivity

· Telecommunications and networking

· Linux

· Ability to provide mentoring and advice to less experienced staff

· Experience of working in a distributed delivery environment

Knowledge of the UK Rail Industry would be an advantage but training and support can be provided.

Personal Specifications - continued

Competencies desired for the role:

· System Management

· Information Analysis

· Technical Expertise

Personal strengths required for the role:

· Client Focus

· Delivery Focus

· Team working

· Communication

· Knowledge and Expertise

Valued Personal Motivators and Drivers:

· Challenge - to work on challenging/stimulating work projects

· Expertise - opportunity to make the most of your knowledge and skills

· Learning - improving personal skills, knowledge and expertise

· Social - working as part of a team or closely with others

Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
But, at Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle “Build your career and grow with us”, it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.