Service Engineer (Circuit Cloud Application)

Job description

Atos is a global leader in digital transformation with 120,000 employees in 73 countries and annual revenue of € 13 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions through its Digital Transformation Factory, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies and industry knowledge, Atos supports the digital transformation of its clients across all business sectors. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, Unify and Worldline. Atos is listed on the CAC40 Paris stock index.

Atos Infrastructure & Data Management (IDM), Communication & Collaboration Services is seeking for Circuit Cloud Applications Engineer . We’re looking for an engineer who has some operational experience and expertise spanning high availability systems in both lower and production environments and a firm grasp on automation and cloud architectures.

Areas of Responsibility:
• Deploy, administer, monitor, and troubleshoot Unify solutions in cloud environments, such as Atos Canopy Orchestrated Hybrid Cloud
• Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of customers
• Engage with Development, QA, and Product teams in bringing cases to resolution
• Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
• Be proactive in recognizing and handling uptime and performance challenges
• Troubleshoot the system and provide root cause analysis
• Troubleshoot performance and stability issues using a wide variety of tools.
• Providing direct support to Cloud users
• Ensure the highest level of uptime and Quality of Service (QoS) for our customers through operational excellence.
• Work in a diverse and global team environment.
• Cross-train with other global team members.
• Follow change management processes during implementations.
• Enforce consistency of monitoring, reporting, and alarming systems
• Help drive process improvements for service management, including: outage/incident management, rollbacks and reporting
• Ensure compliance with deployment and operations documentation
• 24/7

Job Requirements:

• University degree (BS/MS) in Computer Science or equivalent experience
• Hands-on experience with multiple, diverse technologies and processing
• Linux system administration in a complex data center environment
• Troubleshooting skills that range from diagnosing hardware/software issues to large scale failures within a complex infrastructure
• Experience with enterprise firewalling, network security principles, and general networking best practices
• Experience in monitoring, metrics collection, and reporting using open source tools.
• Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives.
• Critical attention to detail, thoroughness and documentation
• Customer facing profile with excellent Communication and Negotiation Skills
• Fluency in English
• Willingness to work in a fast-paced environment

Additoinal skills to be considered as plus

Candidates who fulfill the above prerequisites and also possess the following skills will be preferred:

• Master’s degree in Computer Science or similar field
• CCNA
• ITIL certification
• Linux certification
• VmWare certification

Your Application
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