Repair Support Engineer

Job description

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry. Worldline delivers new generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries in 20 countries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.  

Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing. Worldline employs more than 8,600 people worldwide and generated 1.22 billion euros revenues in 2015. Worldline is an Atos company.

Repair Competence Center: Support Engineer

As member of the Repair Competence Center (RCC),

·  You’re the key contact for all topics related to the repair process of Worldline payment terminal devices.
·  You’ll be part of the continuous improvement process of the terminals during the product life-cycle (from the first prototypes to the End of Life).
·  You are in direct contact with the Sales organization for all customer requests.
·  By improving customer satisfaction and cost reduction you achieve the team targets.

Major areas and duties

·  New Product Introduction:
·  Define repair strategy, spare parts configuration.
·  Prepare product specifications, set up repair process and technical documentation.
·  Validation of the process/IT systems.
·  Implementation of repair lines and follow-up.
·  Cost follow-up and reduction.
·  Product support and Quality Improvement:
·  Research, diagnose, troubleshoot and identify solutions to improve the output of the repair.
·  Escalate to the appropriate teams the result of the findings and proposal for improvement
·  Support the subcontractors
·  Customers complaints handling:
·  Perform root cause analysis;
·  Define requested action plan;
·  Communicate results (documentation and communication);

Competencies

·  Engineer with degree in electronics
·  Strong affinity with PC HW and SW
·  Knowledge on IT networks is a plus
·  A ‘hands on approach’
·  Customer service attitude
·  Ability to work with statistical data
·  Strong problem-solving skills
·  Good communication skills (fluent in English, in addition Dutch or French is a must)
·  Good time management principles and effective in prioritizing workloads
·  A strong team spirit with a focus on team targets
·  Ready to travel

Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
But, at Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle “Build your career and grow with us”, it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.