Network Work Planner

Job description

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

Description:

Assist with managing team assignments related to incident and requests for service.  Assign responsibilities to engineering staff. Prepare and present reports for upper management related to ongoing support and special projects.  He or she will work closely with management and Engineering staff to ensure ongoing support and special projects are completed on time and utilizing resources effectively.  He or she will coordinate with other departments to ensure SLA’s are met and penalties are avoided.

Critical Experience:

·  Basic IT knowledge
·  Proven ability to rely upon limited experience and judgment to plan and accomplish goals.
·  Able to perform a variety of overlapping and interdependent concurrent tasks.
·  Ability to manage multiple workstreams.
·  Ability to work as a team member, excellent communication and interpersonal skills
·  Knowledge of ITIL, SDM12, SNOW.
·  Conversational English
·  Initiative and good learning abilities

Responsibilities:

·  Coordinate with internal resources and third parties/vendors for the flawless execution of projects
·  Ensure that all technical and development deliverables are completed as needed
·  Assist with managing resource availability and allocation to ensure ongoing support and project success
·  Managing the Task and incident queue, ensuring that the workload is distributed equitably
·  Assist the engineering team with gaining access into different environments
·  Attend Daily service review calls to ensure the team is appraised of any changes to the environment
·  Perform other related duties as assigned
·  Develop spreadsheets, diagrams and reports as needed
·  Escalation to the manager in case of doubt, issues, anticipated resource shortages
·  Arrange WBS for resources

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.