Business Analyst III

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Business Analyst III

Mission:Lead in implementing Quality Management processes, methods, tools and improvement culture in order to ensure consistent control of accomplishing quality and improvement objectives in all contributing projects and delivery units to optimize client value and to minimize quality problems and escalations.

Job Description:

Consult and support the Client Manager in all Quality Management related topics and represent Atos in customer meetings for these topics

•Contribute to the improvement of quality and client value on strategic, tactical and operational levels

•Protect the customer and the account from quality deficiencies and associated financial losses

•Prevent customer complaints and escalations due to quality issues

•Lead in the application of key quality planning principles in all processes in scope of the account:

•Understand and prioritize customer expectations of quality

•Translate expectations into specific quality drivers + objectives

•Quality risk assessments, preventive methods, Right-First-Time

•Quality assurance, detect and eliminate faults early, including Quality Gates and Checkpoints

•Ensure control over reliable and sustained effectiveness of any improvements made

•Periodic reviews, evaluation and benchmarking of quality planning effectiveness

•Maximize the learning from/to other accounts

•Contribute to the deployment of the key Atos service behaviors Pro-Activity, Trust and Accountability in the scope of the account as a people quality foundation for developing a long-term client relationship

•Focus on prevention of quality issues as early as in service and solution design as well as transition and transformation of new or changed services

•Provide transparency on and ensure compliance with all customer, business, legal and regulatory requirements in all contributing units and teams

•Lead in coordinating and tracking continuous improvement initiatives, including in supporting processes and projects

•Ensure customer feedback from satisfaction surveys and workshops is communicated to and considered by all involved units and teams.

Skills required:

Experience in IT services business

Good understanding of Atos and client organization

High level of energy, drive and leadership

Good people skills

ITIL Foundation and Continual Service Improv.

Lean Six Sigma, Kaizen

Quality Planning (e.g., APQP, QS9000, TS16949)

Project Management (Prince2, PMI)

Atos Customer Experience Program

English fluent

Your Application
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