Support Associate

Job description

DESCRIPTION

Amazon’s Workforce Staffing Centralized Support (WFS CS) team has an immediate opening for a Shared Optimization Services (SOS) Associate in Prague. With 700k hourly associates hired annually and growing to more than 1m in the next 12 months, it is a key operational mechanism to ensure we deliver our customer experiences globally.

Candidates and Workforce Staffing field teams can contact WFS CS for any issue during the application and hiring process. This customer service for candidates removes technical barriers in the hiring process, relieving local HR teams from providing Tier 1 applicant support, standardizes candidate messaging, and collects actionable data on candidate issues.

SOS Program provides support to the Workforce Staffing field teams by centralizing and automating repeatable tasks in an effort to enforce standard work and remove defects from the hiring process.
Responsibilities include:
· Perform administrative centralized tasks
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· Escalate issues in a timely manner
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· Perform quality assurance activities
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· Support reporting
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· Work in a team and meet deadlines

PREFERRED QUALIFICATIONS

· Additional European language is a plus.
· Experience in warehouse, customer service, or multi-location HR support.
· Excels at providing coaching and mentoring to others with a goal of achieving success.
· Demonstrates ability to analyze data, using the data to drive decision making.
· Fosters a positive team environment and collaboration.
· Strong interpersonal and communication skills with the ability to communicate effectively.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Desired profile

BASIC QUALIFICATIONS

· Excellent English skills both in speaking and writing.
· Knowledge of all MS Office tools.
· Proven adaptability to work with different tools.