Real Time Analyst

Job description

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·  Real Time Analyst - Job ID: 1196587 | Amazon.jobs var CXT = CXT || {}; CXT.WEBSITE_FEATURES = {"maintenance_banner":{"value":false,"is_active":false,"is_overridden":true,"default_value":false},"university_portal":{"value":true,"is_active":true,"is_overridden":true,"default_value":false},"hvh_homepage_banner":{"value":true,"is_active":true,"is_overridden":true,"default_value":false},"content_page_hvh_banner":{"value":false,"is_active":false,"is_overridden":true,"default_value":false},"university_recruiting_banner":{"value":true,"is_active":true,"is_overridden":true,"default_value":false},"survey_banner":{"value":false,"is_active":false,"is_overridden":true,"default_value":false},"keyword_typeahead":{"value":true,"is_active":true,"is_overridden":true,"default_value":false},"hvh_source_exclude":{"value":false,"is_active":false,"is_overridden":true,"default_value":true},"email_notifications":{"value":false,"is_active":false,"is_overridden":false,"default_value":false},"adobe_launch":{"value":true,"is_active":true,"is_overridden":true,"default_value":false},"carnation_stripe":{"value":false,"is_active":false,"is_overridden":true,"default_value":false},"carnation_hero":{"value":false,"is_active":false,"is_overridden":true,"default_value":false},"carnation_job_detail":{"value":false,"is_active":false,"is_overridden":true,"default_value":false},"maintenance_mode":{"value":false,"is_active":false,"is_overridden":true,"default_value":false},"location_typeahead":{"value":true,"is_active":true,"is_overridden":true,"default_value":false},"disable_internal_authentication":{"value":true,"is_active":true,"is_overridden":false,"default_value":true},"generic_session_banner":{"value":true,"is_active":true,"is_overridden":true,"default_value":false},"show_cookie_consent_override":{"value":false,"is_active":false,"is_overridden":false,"default_value":false}};
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DESCRIPTION

The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. RCO provides/delivers Seller Registrations & Compliance operational processes/services (24x7) to Amazon external Customers as well as different Amazon stakeholders including Registrations Compliance Services (RCS) and Seller Services.

Delivery of Performance:
· Responsible for queue, skill and profile management adjusting staffing in line with volume.
· Interprets and communicate data impacting the current Service level including shift in arrivals, schedules, productivity that could impact Service level and seller experience.
· Deliver root cause analysis to identify misses in SLA’s through deep dives of data
· Provide inputs on new metrics and tools
· Drives the implementation of new metrics and tool’s along with supporting the change management process involving staff and workforce initiatives.
· Escalate all major issues and notify workforce managers— whether they’re in operations or the affected businesses— ensuring the right people know of the incident at the right time.
· Communicates effectively both verbal and written form on all interactions within and outside of the Workforce Management team. Especially when engaging stakeholders on specific Adherence issues.
· Produce and own daily, weekly and monthly reporting on performance goals
Basic Qualifications:
· Experience in Workforce Management software, ie: Aspect, IEX
· Strong numerical & analytical skills.
· Strong technical skills: intermediate to advance knowledge of Microsoft Excel, Outlook, Word, PowerPoint.

Preferred Qualifications:
· Demonstrated ability to influence stakeholders through effective communication written and verbal.
· Demonstrated ability to effectively manage time, prioritize multiple tasks and projects to ensure in-time delivery.
· Data Analysis experience leading to creation of reporting to leadership.
· Ability to meet tight deadlines and prioritize workload.
· Ability to work in a cross-functional environment.

PREFERRED QUALIFICATIONS

· Demonstrated ability to influence stakeholders through effective communication written and verbal.
· Demonstrated ability to effectively manage time, prioritize multiple tasks and projects to ensure in-time delivery.
· Data Analysis experience leading to creation of reporting to leadership.
· Ability to meet tight deadlines and prioritize workload.
· Ability to work in a cross-functional environment.

Desired profile

Basic Qualifications:
· Experience in Workforce Management software, ie: Aspect, IEX
· Strong numerical & analytical skills.
· Strong technical skills: intermediate to advance knowledge of Microsoft Excel, Outlook, Word, PowerPoint.

Preferred Qualifications:
· Demonstrated ability to influence stakeholders through effective communication written and verbal.
· Demonstrated ability to effectively manage time, prioritize multiple tasks and projects to ensure in-time delivery.
· Data Analysis experience leading to creation of reporting to leadership.
· Ability to meet tight deadlines and prioritize workload.
· Ability to work in a cross-functional environment.

BASIC QUALIFICATIONS

· Experience in Workforce Management software, ie: Aspect, IEX
· Experience in Workforce Management (minimum 9 months)
· Strong numerical & analytical skills.
· Strong technical skills: intermediate to advance knowledge of Microsoft Excel, Outlook, Word, PowerPoint.