Program Manager

Job description

DESCRIPTION

At Amazon, we are working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you're ready for your next challenge, this is your chance to make a direct impact to Amazon's operations, global expansion and customer obsession.

Amazon Fulfillment Technologies (AFT) powers the physical engine at the heart of Amazon. AFT builds and operates software, hardware, and processes that run the global network of fulfillment centers that move many millions of units of inventory, employ tens of thousands of people, and ensure that customers get what they want by the promised date/time. In the service of our customers, we are innovating in the areas of material handling automation, robotics, machine learning, logistics and transportation.

The Operations Technology team under Fulfillment & Robotics organization, supports all of the software and infrastructure that powers Amazon's world-class fulfillment engine. The Operations Technology team in India is looking for a Program manager to support worldwide expansion of Amazon Fulfillment network.

As a Program Manager you will interface with various Business/Operations/Technology partners, and program manage new Node Launch and Technology service setup activities meeting stringent SLAs. You will work closely with staff engineers of Node Launch & Automation team, Technology Service teams and drive innovation and best practice adoption.

This job requires you to constantly hit the ground running and your ability to proactively address customer/stakeholder pain points, by constantly improving the Processes, Systems will define your success. Successful candidate should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams with disciplined attention to performance metrics.
The ideal candidate will demonstrate a passion for working on behalf of teams and customers, have a track record of on-time delivery of large scale projects, and have the ability to operate independently and autonomously. Maturity, judgment, communication skills, negotiation skills and influencing skills are all essential as you interact with cross functional teams worldwide.

Needed Skills and Abilities:
· Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion
· Doer: Ability to successfully deliver end-to-end technology and operations projects, working through the many obstacles along the way
· Communicator: Ability to communicate and gather expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary
· Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges

PREFERRED QUALIFICATIONS

· Experience in program managing/supporting large scale highly available and distributed systems
· Technical Skills - Programming Languages (Java/Python/Ruby, etc.), Web technologies, Cloud/AWS
· Track record of troubleshooting, simplifying, operational excellence and a focus on automation
· Agile Principles, Values and Practices
· Good data mining and analytical skills as well as proven process management skills.

Desired profile

BASIC QUALIFICATIONS

· Bachelor's/ Master’s degree in Computer Science, Engineering or related technical field
· 3+ years of Program Management, Project management experience in related field.
· Customer centric orientation as evidenced by the quality and efficacy of products, services, and support delivered.
· A creative problem solver who proactively seeks out system/process improvements in support of his/her customers
· Experienced in change management, quality improvement initiatives in high-paced advanced technological environment.
· Strong program management skills working across teams and stakeholders
· Proven ability to manage multiple, competing priorities simultaneously
· Strong sense of ownership, urgency, and drive