Manager, Program Management

Job description

DESCRIPTION

The Fulfillment By Amazon - Customer Experience (FBA-CX) team is looking for an exceptional and experienced product manager to invent solutions that will ensure all products listed on the Amazon meet the high product quality bar. In this role, you will support several key initiatives and will play a critical role in growing the FBA customer experience programs worldwide. You will develop strategies to ensure the products listed on the Amazon website follow our customer experience/quality criteria. You will create and manage the product roadmap, and drive the product to obtain your long-term vision. You will take on challenging product management assignments with high visibility and autonomy. You will work closely with other product managers, software development managers, and developers to achieve critical business goals.

A successful candidate will have experience managing complex business and technical challenges, and have the ability to influence and successfully drive initiatives forward. You have a strong bias toward data driven decision making, and an innate ability to understand how metrics relate to business problems and to each other. You are a product leader who has the ability to communicate priorities and work effectively with stakeholders, including teams across engineering, product, legal, finance, and business. You should be comfortable with a degree of ambiguity that's higher than most projects and relish the idea of solving challenging problems. You will tackle novel, challenging situations every day and given the size of this initiative, you'll have the opportunity to work with multiple technical teams at Amazon in different locations.

Key Responsibilities:
· Build, develop and manage the product roadmap for initiatives/features enhancing customer experience - define product vision and strategies supported by internal and external analysis.
· Actively build relationships with technical program managers, product managers, and engineers to deliver on your product roadmap
· Collaborate with internal Amazon businesses around the globe to define new requirements and deliver on your product roadmap
· Proactively identify and resolve issues that may impair the team's ability to meet strategic, product, and technical goals
· Make prioritization and trade-off decisions balancing seller experience, developer experience, and business value.
· Investigate issues from different sources, do root cause analysis, identify systemic gaps and ensure these gaps are addressed.
· Operate autonomously; drive programs end to end including business goals, technical solution, legal, and all customer and seller-facing aspects.
· Create the developer tools and documentation for internal Amazon businesses

Desired profile

BASIC QUALIFICATIONS

· 3+ years of experience owning and driving end-to-end complex product requirements across multiple technology teams. Able to prioritize complex deliverables, have highly technical discussions, and run large meetings with technical and business leaders.
· Ability to earn trust of engineers as well as product teams and stakeholders
· Ability to investigative problem at hand, dive deep to the root cause of a problem, find systematic gaps, support it with analytical data and finally address the issue.
· Good project management skills of breaking down tasks, simplifying product roadmaps, establishing owners and timelines, and status reporting
· Ability to work across multiple teams to create scalable solutions to monitor business performance and interpret key performance metrics into actionable recommendations
· Good written and verbal communication skills are a requirement.
· Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes.
· Excels at delivering results in a fast-paced, ambiguous environment.
· Bias for action; able to manage multiple projects and priorities.
· Innovative; loves to challenge status quo and reinvent on behalf of our sellers and customers