Linux Engineers / System Administrator

Job description

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.

As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features.

· Are you passionate about driving customer success?
· Do you think Cloud Computing is fascinating?
· Does launching a load balanced web application in Frankfurt from your laptop in Sydney make you smile?

Answer 'yes' to these questions and we want to hear from you!

By joining AWS Support you'll help customers deliver enterprise applications in the Cloud and will represent AWS as you interact directly with our developer community to resolve support issues. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

RESPONSIBILITIES

Every day will bring new and exciting challenges on the job while you:

· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Learn and use groundbreaking technologies.
· Interact with leading technologists around the world.

You will be responsible for delivering great customer experience on a range of AWS technologies like:

· Elastic Compute Cloud (EC2)
· Simple Storage Service (S3)
· Auto Scaling
· Elastic Load Balancing (ELB)
· CloudFront
· Virtual Private Cloud (VPC)

Desired profile

BASIC QUALIFICATIONS

· Experience as a Sys Admin in Linux/ Unix.
· Fluent in DNS, DHCP, TCP/UDP, IP addressing.
· Virtualization and/or cloud computing experience.
· Good understanding of security best practices.
· Impeccable communication skills to successfully engage with customers.
· Previous experience in a support role with proven customer satisfaction.
· Troubleshooting skills at many levels of complexity.
· Ability to work either on Sun-Thu or Tue-Sat schedule.