33 days agoAmazon

ES Tech, Business Systems Analyst

  • Bangalore (Bangalore Urban)
  • IT development

Job description


Join the team building Amazon's first digital HR workforce! You will be part of the team automating manual HR processes through Robotics Process Automation (RPA), allowing the HR Services organization to globalize their services with unlimited scalability.

As a Business Systems Analyst (BSA) you will draw on your strong analytical skills to dive deep and design logical and flexible solutions that simplify complex or redundant processes, seeking to standardize where possible and to improve the overall quality of the process/product. Your work is the basis for the technical build and testing efforts that follow, and your thoroughness will diminish scope creep and timeline delays. You are the main point of contact for business POC/SMEs, developers, and testers because you become the SME on the process/solution being automated/designed. Our BSAs take pride in their role and feel ownership and accountability for the automations/products delivered.

Responsibilities include:
· Lead deep dive sessions to shadow business processes, elicit requirements, define exceptions, and identify pain points
· Query and analyze data to obtain and substantiate metrics, as well as drive decisions regarding automation scope and prioritization
· Create detailed process flows, user stories, and functional specifications
· Collaborate with development teams and application owners to design and implement automation solutions
· Review QA/SIT/UAT test scenarios and scripts, as well as participate in functional testing, ensuring all use cases are validated
· Prepare user guides for process automation system/tools
· Provide support post deployment for issues/bugs, enhancement requests, and automation optimization opportunities as well as defining support structure prior to launch

Ideal candidate profile


· 5+ years' experience as a business systems/functional analyst
· Experience documenting and mapping business processes, gathering requirements, writing user stories, and root cause analysis
· Proven experience automating manual processes
· Intermediate SQL skills – able to extract and analyze data using SQL
· Experience working in agile environment
· Demonstrated knowledge developing test plans and scripts covering QA, regression, SIT, and UAT scenarios
· Exceptional written and verbal communication skills, ability to present in a clear and concise manner to all levels, and experience in influencing and negotiation