Enterprise Act Engineer III - AMZ3001

Job description

DESCRIPTION

MULTIPLE POSITIONS AVAILABLE
Entity: Amazon Web Services, Inc., an Amazon.com Company
Title: Enterprise Act Engineer III
Worksite: Chicago, IL
Position Responsibilities:
Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies, such as Amazon Web Services and Big Data Analytics, to ensure flawless customer. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new AWS offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000

PREFERRED QUALIFICATIONS

Applicants must meet all of the above listed requirements for this position.

Desired profile

BASIC QUALIFICATIONS

Position Requirements:
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field and five years of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation. One year of experience in the job offered or a related occupation must involve: designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications; system administration in Linux or Windows environment; computer networking, scripting, and automation. Domestic travel required up to 25% of the time.