Sr ASL Interpreter Specialist

Job description

DESCRIPTION

Amazon's Leave of Absence of Absence & Accommodation (LOAA) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the U.S.

The Sr ASL Interpreter Specialist is a key member of our Accommodation team, providing ASL interpreting services to Amazon applicants, candidates and/or employees who are Deaf or Hard of Hearing. The interpreter assignments may include in-person services for group meetings or events, as well as meetings with individual employees. Interpreter services may also be delivered via video conference. An Interpreter may also be assigned to work primarily with a single employee for all or part of their work days, permanently or temporarily. The Interpreter is highly skilled, adept in responding to changing circumstances and needs of a dynamic culture, and paves the way for a connected and trusted accommodation experience. The Interpreter will be called upon to provide general dialogic interpretation, including conversations of a sensitive nature, such as performance management or review. In addition, interpretation will involve periods of standing, and walking in a fast paced environment with varied noise levels.

The Sr ASL Interpreter Specialist will act as a team lead, and will participate in program development, process improvement and hiring/development of other interpreters as Amazon builds its Interpreter Services team.

Essential Responsibilities:
· Participate in program development and process improvement
· Hire, develop and lead a group of 4-6 interpreters on the Amazon team
· Provide subject matter expertise to Amazon's Deaf and Hard of Hearing accommodation center of expertise
· Partner with the program manager to effectively utilize third party interpreters and services
· Demonstrate high quality American Sign Language, spoken and written English skills
· Adhere to Federal Communications Commission regulations pertaining to VRS and VRI
· Provide interpreting services for Deaf, Hard of Hearing and hearing stakeholders in a variety of settings
· Provide effective communication in a video environment and/or on-site services environment.
· Multi-task between interpreting effectively while using video-based technology
· Arrive to shifts and assignments on time and prepared for work. Flexible in work hours to support meetings
· Provide stellar customer service to both internal and external customers
· Collaborate in a professional manner with team
· Work effectively with minimal supervision
· Address and respond to sensitive situations
· Troubleshoot issues and seek to remove barriers before, during, or after an interpreting event
· Respond to employee impacting issues that may arise during the interpreting event and ensure the right type and tone of communication occurs
· Maintain a working knowledge and increased understanding of the subject matter to enable effective interpretation for all required disciplines
· Demonstrate knowledge and awareness of Amazon's culture and customs
· Ensure compliance with standard work, federal/state regulations, and company policy
· Maintain system records to ensure accurate and timely documentation of interpreting assignments
· Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
· Work collaboratively and professionally with other interpreters during assignments.
· Travel to various domestic and international locations to support meetings
Other duties as assigned

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree from accredited university, or RID Alternative Pathway Equivalent
· RID (Registry of Interpreters for the Deaf) Certification
. Fluency in both American Sign Language and English with superior sign-to-voice and voice-to-sign language skills
· Experience collaborating and/or scheduling CART providers
· 8 years of professional interpreting experience
· Two years of virtual (video) VRI, VRS or other on demand interpreter services.
· One year of team lead or supervisor/manager experience
· One year of scheduling oversight experience
· Intermediate skills in MS Word, Excel, Outlook and PowerPoint