Account Manager- only for MBA Campus Hires. Applicable for current batch on campus (Referrals not accepted)

Job description

DESCRIPTION

About Amazon.com
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India
Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth's most customer-centric company.
We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In 4 years of launching our India operations, we have expanded our offering to over 100 million products across hundreds of categories. We are transforming the way India buys and sells and our philosophy of working backwards from the customers is what drives our growth and success.
We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.

Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions.

About the Role

Account Manager

As an Account Manager as part of Vendor Success Program of Retail Systems, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon vendors. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will interface internally with leaders of our ACEs and Vendor Services teams and product organizations and will be responsible for all aspects of the vendor's business with Amazon. The role will also include liaising with internal teams to provide oversight, integrating with vendors on strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business as well as acting as a vendor advocate influencing product and seller feature roadmap.

Responsibilities Include
 Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
 managing the vendor relationship by championing the vendor's needs at Amazon.
 Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
 Build and execute on a strategic account plan that delivers on key business opportunities for the vendors and Amazon.
 Work with vendors to improve operational aspects of their business in providing a great consumer experience.
 Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience.
 Provide thought leadership around planning, roadmaps and execution
 Establish long term partnerships with key vendor partners for the group of vendors handled
 Support the launches of new programs, categories and features.

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications and Skills Required
Ø An understanding of and passion for e-commerce.
Ø Work experience is preferred (2-4 Years). Relevant experience in Operations with exposure to Sales, post sales and Business Development in managing B2B Business accounts will be an added advantage.
Ø Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
Ø Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented.
Ø Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives.
Ø Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems.
Ø Ability to work in teams and ultimately focus on delivering results with high standards.
Ø Attention to detail and capability to work on multiple projects in parallel.