2019 CPT- CSA UK Seasonal

Job description

DESCRIPTION

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service. Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing problems, especially over this high volume time of year. Associates may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast paced environment.

Compensation Structure
·  Base rate of R48.50 per hour
·  Shift allowance: Additional R3.50 per hour should you work between 6pm and 10pm; additional R5.00 per hour should you work between 10pm and 6am
Amazonians have the following skills:

Customer Focus
• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions

Communication Skills
• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

Problem Solving Skills
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Desire to continually learn
• Solution oriented and self-motivated
• Ability to effectively prioritize work time to ensure efficiency

Computer Skills:
• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications:
• Completed NQF Level 4 qualification or higher
• Good command of English (verbal and written).
• Typing, phone, and computer navigation skills.
• Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools.
• Ability to cope well in a high pressure environment while maintaining high quality outputs.

Preferred Qualifications:
• 1+ years in a service environment

All applications will be subject to assessments and or may include an interview.
All offers are subject to completion of a successful background, police clearance and reference checks.

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. The relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.