Account Manager - Online Travel

Job description

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!

Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.

Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

The Account Manager – Online Travel applies specialized functional, technical expertise & consultative selling skills in the solution selling processes within the Online Travel market. He / she is responsible for the penetration of Amadeus online travel solutions in the Benelux markets, thereby ensuring achievement of booking and revenue diversification targets.

KNOWLEDGE, SKILLS & EXPERIENCE
Education:

· University or Bachelor Degree in Business, IT, Commercial Sciences, Marketing or Economics.

Knowledge, Skills:

· Good networking, consultative selling & influencing skills
· Result-driven, multi-cultural, structured, flexible & pro-active personality
· “Yes we can” and “I will do” mentality!
· Pro-active in proposing improvements in processes and organize those in practice
· Willingness to develop the account management role to a new level
· Ability to work in a cross-functional, global, matrix organization as a team player
· Proven experience in an emerging technology environment
· Excellent understanding of the Tourism and Leisure and Online Travel business needs
· Knowledge of online travel technology is a distinct advantage
· Local languages (Dutch) and excellent level of written and oral English

Experience:

· At least 2 years’ working experience in emerging technologies & / or online travel, of which at least 1 years in a commercial or customer focused role
· Commercial or Technical pre-sales consultancy experience would be a distinct advantage

ROLES & RESPONSIBILITIES

Commercial Responsibilities

· Actively scan the Benelux online travel market to identify business needs & sales opportunities.
· Generate & follow-up on sales leads & opportunities for the development of new business offerings or enhancement of existing business
· Build & share business & process knowledge of the online travel market and translate these into needs & benefits in order to enhance the Amadeus offerings
· Actively participate in complex sales processes related to online travel customers in order to secure profitable sales & realistic delivery commitments.
· Build & defend business cases & pricing models, drive commercial processes & contract negotiations related to online customers/prospects
· Act as the link between the customer and the project implementation team to build & test prototypes & to ensure that all client needs are effectively fulfilled.

Subject Matter Expertise:

· Propose improvements / modifications of products/solutions/processes in order to achieve efficiencies, cost savings & quality compliance
· Act as the champion & subject matter expert for the Benelux online travel market
· Synthesize regional /central initiatives & analyze impact on the local market
· Advice and direct initiatives to improve adoption rates, marketing campaigns, sales techniques, etc.

Internal reporting & knowledge sharing

· Provide weekly planning and reporting on activities to line manager.
· Comply with objectives set by the line manager, achieving expected revenue, profitability, and satisfaction levels in portfolio.
· Transmit relevant client, market and competitor information, as well as product functionality requirements to line manager.
· Maintain a high level of up-to-date knowledge of the online & leisure travel market & solution lines portfolio as well as of other market information (trends, strategy, competitors, pricing, etc.).
· Ensure the regular transfer of knowledge to the internal teams

Relationship Management

· Build, develop and maintain relationships with key decision-makers within the assigned base of customers / resellers/ channel partners in order to develop opportunities, maintain, and expand business within existing accounts.
· Create, develop & maintain structured relationships with key decision-makers within Amadeus
· Ensure collaborative relationships with the various divisions at the local level and central level

Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.