Customer Support General Systems Engineer

Descripción de la oferta

Customer Support General Systems Engineer

Airbus Defence and Space Getafe (ex Airbus Military)

Airbus Defence and Space is a division of Airbus formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europe's number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately €14 billion per year.

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

The scope of products and programs are all Airbus DS in-service aircraft. Current Airbus DS aircraft are; C-212, CN-235, C-295, Modernized P3 Orion, Airbus DS Derivatives (A310 MRTT, A330 MRTT) and A400M.

¤ In order to ensure adequate contribution and support to the Continued Airworthiness Process and in-service aircraft safety -as required by Part 21 obligations of Airbus DS as Type/Supplemental Type Certificate Holder-, the jobholder is responsible to contribute to the delivery of timely and consistent Technical Response to In-Service Issues to customers for the products described above under 'scope'.
¤ The General Systems department is providing support for all Technical Queries related to the in-service fleet under 'scope'. Within this role, the General Systems department is accountable for managing the in-service issue/query resolution by either providing response based on available/approved data, internal knowhow and/or initiating actions within Airbus/Airbus DS to solve the issue/query.
¤ General Systems department is also responsible to provide AOG and 'out of office' technical support as required by contractual obligations.

Perfil buscado

Tasks & accountabilities

Main tasks of the jobholder are:

Technical Queries management.

¤ Perform appropriate analysis of incoming communications from customers, operators, prime contractors or internal ADS staff to ensure the relevant technical support is provided.
¤ Provide engineering assistance to the customer based on available/approved data and/or initiate actions within Airbus/Airbus DS to solve the issue/query,ensuring that customers are provided with effective solutions in due time.
¤ Ensure that ADS company image is promoted to the customers through this office by assisting the customers to solve their technical issues in the desired timeframe.
¤ Lead the liaison with customers to resolve their technical issues.
¤ Conduct perceived safety impact analysis at query reception, and support P&FS for event risk assessment and preventive/corrective actions.
¤ Provide engineering support/leadership for Major In Service Issues (MISI) resolution.
¤ Contribute to meet program commitments by providing engineering support for Service Bulletin scrutiny and approval.
¤ Ensure the relevant in service documentation under General Systems department ´scope´ is delivered to the customer meeting ADS commitments.
¤ Provide AOG and 'out of office' technical support as required by contractual obligations.
¤ Provide "Out of normal working hours" Technical Queries resolution service availability in accordance with Program's Commitments by defining and establishing shifts, Airbus DS 'stand-by' service, etc
¤ Provide on-site support to the Customer.

Additional Tasks of the jobholder:

¤ Act as "voice of the customer", providing input to the rest of the company to improve Airbus DS services and adapt them to customer needs and signed agreements.
¤ Ensure collection and compilation of in-service data/experience in order to deliver inputs for new designs and contribute to the enrichment of the knowledge database with lessons learned related to the 'scope', with the aim to maximize efficiency of the AMTAC group.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills

·  The candidate will be educated to Degree/Bachelor of Science/Engineering; a current EASA Part 66 B1/B2 Approval on at least one Airbus aircraft type would be advantageous.
·  A400M Systems experience would be desirable.
·  Following A400M type training the candidate will be in a position to gain a Military Part 66 license and Military Type Approval.
·  The candidate shall have experience of working to high quality standards and have an understanding of work recording and job traceability.
·  The candidate must be proactive and highly customer minded. It is essential to have good co-ordination and relational skills to deal with Customers, and other AM departments.
·  The candidate must be willing to work under time pressure and to act in an autonomous way without close supervision.
·  The candidate must possess valid NATO clearance or be capable of attaining it.
·  Advanced level in English.
·  Advanced level in Spanish.