Operations Engineer (m/f/d)

Job description

Country: Germany
Job Function: Information Technology

State / Province: Germany
Position Type: Full time

City / Location: Herzogenaurach
Brand: adidas

Relocation:

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose

The aim of the role is to work as part of a team on to provide 24/7/365 operational support, incident management and stakeholder communication for the systems used to
produce, publish and serve content for a range of adidas platforms and services (possibly including mobile, tablet, desktop, and IPTV).

Key responsibilities

Specialist advice

· Actively maintains knowledge in one or more identifiable specialisms including network and firewalls.
· Provides detailed and specific advice regarding the application of their specialism(s) to the organisation's planning and operations.
· Recognises and identifies the boundaries of their own specialist knowledge.
· Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation.

Business analysis

· Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.
· Assists in defining acceptance tests for these recommendations.

Testing

· Reviews requirements and specifications and defines test conditions.
· Designs test cases and test platforms under own direction, mapping back to pre-determined criteria, recording and reporting outcomes.
· Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work.

Systems integration and build

· Defines the modules needed for an integration build and produces a build definition for each generation of the network components.
· Accepts completed deployment, ensuring that they meet defined criteria. Produces builds for loading onto target hardware.
· Configures the hardware and software environment as required by the system being integrated.
· Produces integration test specifications, conducts tests and records and reports on outcomes.
· Diagnoses faults and records and reports on the results of tests.
· Produces system integration reports.

Porting/software configuration

· Configures firewalls and other network devices and tests platform-specific versions of one or more products.
· Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards.

Configuration management

· Applies tools, techniques and processes to track, log and correct information related to configuration items.
· Verifies and approves changes ensuring protection of assets and components from unauthorised change, diversion and inappropriate use.
· Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates.
· Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction.

Release and deployment

· Uses the tools and techniques for specific areas of release and deployment activities.
· Administers the recording of activities, logging of results and documents technical activity undertaken.
· May carry out early life support activities such as providing support advice to initial users.

Application support

· Identifies and resolves issues with applications, following agreed procedures.
· Uses application management software and tools to collect agreed performance statistics.
· Carries out agreed applications maintenance tasks.

Problem management

· Investigates problems in systems, processes and services.
· Assists with the implementation of agreed remedies and preventative measures.

Incident management

· Following agreed procedures, identifies, registers and categorises incidents.
· Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
· Maintains records and advises relevant persons of actions taken.

Knowledge, Skills and Abilities :

· Strong (3-5 year’s) experience in CheckPoint / Network Security technologies, including certification or equivalent experience, including detailed design of large corporate environments
· Proficient spoken and written command of English
· F5 LTM/ASM/APM experience and certification an advantage
· Ability to work in a largely outsourced environment
· Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts, selecting the appropriate method/tool to resolve the problem and reflecting on the result, such that learning is identified and absorbed
· Understanding the needs of the internal or external stakeholders and keeping them in mind when taking actions or making decisions
· Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
· Understanding the needs, objectives and constraints of those in other disciplines and functions.
· Working co-operatively (rather than competitively) with others to achieve a common goal.