Expires soon Adidas Group

Intern - Digital Chat & Messaging [6 months]

  • Internship
  • Amsterdam (Amsterdam)

Job description

Country: Netherlands
Job Function: Digital

State / Province: Netherlands
Position Type: Intern

City / Location: Amsterdam
Brand: adidas

Relocation: No

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Want to practice what you are learning at university? Do you want to experience hands-on what your dream job is like? Are you a sports lover who aspires to work in an international environment with responsibilities for own projects? Then an internship at adidas will be an opportunity for you to join a truly international business with an environment that is often described as dynamic, innovative, and culturally diverse!

Internship at adidas:

The purpose of this internship is to provide the internship student with experience of the practical application of theoretical knowledge the internship student has already acquired at university and to acquire new skills and knowledge. This internship description contains tasks and responsibilities that will be learned step by step and the internship student will be accompanied by adidas employees at all times. adidas International/ Marketing /Trading B.V. will ensure that the internship student is given tasks and responsibilities according to the level of competence of the student and the educational objectives for the internship period. The internship student will sign an internship agreement, which is not an employment contract.

Purpose:

The Global Customer Service Department is responsible for ensuring adidas customers receive a premium service experience. We believe applications of artificial intelligence will bring a transformative change to the way we deliver on our customer experience. We are in the process of creating the new and we are looking for someone who can use todays digital tools to contribute to that change!

Role & Responsibilities:

· You will be part of the team responsible for Global Customer Service Strategy
· You will be involved in designing the natural language process flows to be used on our social channels (such as WhatsApp/Facebook messenger)
· Together with our innovation teams you will drive the beta testing of our Chat bot
· You will support the construction of the documentation to roll out changes to all stakeholders
· You will track all improvements through internal KPI’s with a focus on increasing
· You will measure any new implementations against KPI’s to ensure we are meeting our business objectives
· You will support the construction of the documentation to roll out changes to all stakeholders
· You will also be required to utilize our CRM platform which is Salesforce.com

Your profile:

· Currently a Business student with an affiliation for process mapping methodology or a preference for Digital Focus,ideally Digital Brand Commerce or Data science
· Enrolled as a student for the complete duration of the internship (6 months)
· Only applies to EU citizens due to working permit regulations.
· Outstanding command of English with excellent interviewing, communication and social skills – we’re talking to each other and our stakeholders a lot
· Excellent knowledge of digital social trends
· Independent & creative problem solver
· Advanced MS Office skills, (or a similar software)
· Past experience working in e-commerce, or in a data-driven product development teams is a plus

Internship start date

1 Feb 2019

Internship duration

6 months

Relocation

Please note that relocation is not offered for internships

Next recruitment step

WePow pre-recorded video interview

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