Network Engineer - Cisco Customer support

Job description

  Location
Manchester, Greater Manchester
·  Salary
£ 29 - £ 29.09 / Hour
·  Category
IT - Network Support
·  Job type
Contractor
·  Industry
IT and Telecoms
·  External Reference
JN-072019-79027

Our client who is a leading IT, networking and cybersecurity solutions provider worldwide is looking for Customer Support Network Engineers x2 to work from their Manchester office. This role is offered on a contract basis via Adecco and is expected to run up to 1 year. The role offers a salary of up to £29.09/hour working Monday to Friday, 40 hours per week.

Responsibilities:

·  Provide Network-level problem resolution, including troubleshooting on the entire network for complex and critical issues.

·  Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.

·  Provide Software Referrals to address critical problems identified across customer's install base.

·  Review and analyse trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.

·  Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations.

·  Assist the FTS Teams, Technical Assistance Centre (TAC) and HTOM, on any specific matters which may arise in the delivery of the High Touch Support Services on their customer accounts.

Required Experience, Skills and Qualifications:

·  Experience as Network Engineer working with Cisco technology with CCNA, CCNP certification.

·  Background in Operations-type environment as a NOC Engineer, 1 st or 2 nd line Support Engineer

·  CCIE certification is an advantage (such as CCIE Routing & Switching, CCIE Data Center, CCIE Security etc.)

·  Ideally troubleshooting qualification / certification (e.g. Kepner Tregoe or similar preferred)

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.

Adecco is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy