Italian Speaking Tech Support

Job description

·  Location
Basingstoke, Hampshire
·  Salary
£ 14 - £ 15 / Hour
·  Category
IT - Helpdesk, Technical Support
·  Job type
Temporary
·  Industry
IT and Telecoms
·  External Reference
JN-112019-104475

Italian Speaking Technical Support

£14-15ph

Temporary 3-4 Months

Monday-Friday 8:30-16:30

Italian speaking Advisor to take calls from customers in Italy. Working for a manufacturing company based in central Basingstoke. Friendly team with parking and a canteen.

Responsibilities:

·  Provide technical advice to customers, selling sites, channel partners, account managers and other technical support teams globally.

·  Manage technical customer complaints

·  Prepare customer facing reports detailing the outcome of technical complaint investigations within agreed timescales.

·  Provide technical and service support for our instrumentation ranges in collaboration with the instrument services team, field application specialists and service providers.

·  Log all technical enquiries using the Sales Activity module in SAP.

·  Provide technical advice to customers following Field Safety Notifications.

Minimum Qualifications:

·  English and Italian: fluent, professional standard for provision of telephone support.

·  Strong customer service focus.

·  The ability to solve problems and offer effective solutions.

·  Must possess good organizational skills.

·  Must be able to work collaboratively within a team environment.

Apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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