HOUSING COMPLAINTS HANDLER (MEMBER &RESIDENTS SERVICES Officer

Job description

·  Location
Croydon, Surrey
·  Salary
£ 16.81 - £ 20.69 / Hour
·  Category
Public Sector - Public Sector Administration
·  Job type
Temporary
·  Industry
Public Sector
·  External Reference
JN-012019-45308

HOUSING COMPLAINTS HANDLER (MEMBER AND RESIDENTS SERVICES OFFICER)

3 MONTH TEMPORARY ROLE WITH POTENTIAL OF BEING ON-GOING

LOCAL AUTHORITY WITHIN CROYDON (CR0 1EA)

£16.81 PAYE-£20.69 UMBRELLA P/H

FULL TIME

A LOCAL AUTHORITY WITHIN CROYDON ARE LOOKING FOR A CANDIDATE WHO WILL BE RESPONSIBLE FOR:

·  Assisting with investigating, resolving and responding to formal and informal complaints and enquiries regarding the service delivered by the Responsive Repairs Section

·  Helping to develop and maintain a system for producing comprehensive management information about enquiries and complaints to Responsive Repairs.

ESSENTIAL EXPERIENCE:

·  Candidate must have excellent communication skills, both verbally and written

·  Experience in handling complaints in a formal manner

·  Local authority/ Housing Association experience is essential

·  Very fast paced and high volume of work

*Only Successful Candidates Will Be Contacted*

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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