Helpline Operative

Job description

·  Location
Chesterfield, Derbyshire
·  Salary
£8.21/Hour
·  Category
Office and Secretarial - Data Entry
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-102019-99144

Duties will include;

·  Provide accurate, valid and complete information by using the right methods/tools

·  Keep records of customer interactions, process customer accounts and file documents

·  Follow communication procedures, guidelines and policies

·  Go the extra mile to engage customers

·  Resolve customer complaints via phone, email, mail or social media

·  Use telephones to reach out to customers and verify account information

·  Utilise computer technology to handle high call volumes

·  Work with customer service manager to ensure proper customer service is being delivered

·  Compile reports on overall customer satisfaction

·  Read from scripts

Hours will be 9-5pm Monday - Friday at £8.21 per hour. This is a temporary role for the right candidate, up until the last week of December 2019.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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