Helpline Advisor - NCH

Job description

  Location
Manchester, Greater Manchester
·  Salary
£8.43/Hour
·  Category
Sales & Retail - Call Centre
·  Job type
Temporary
·  Industry
Sales and Retail
·  External Reference
NCHMMH

There is currently an exciting opportunity available to work on a national helpline providing careers information, advice and guidance to citizens.

Helpline Advisers provide expert information and an enthusiastic service to citizens to allow them to gain positive outcomes in learning, employment, training, apprenticeships and volunteering. Using a range of multimedia contact channels including webchat, phone, SMS and email, they provide information to citizens on a one-to-one basis.

In order to provide personalised advice, Adviser responsibilities include tailoring information to citizen's situations, conducting research, monitoring developments in education, training and employment and raising awareness of support options available to individuals, empowering them to achieve their potential.

Helpline Advisers work closely with their Team Manager to ensure the delivery of a high quality service to customers with a view to consistently improve performance.

Required skills and abilities are as follows:

·  Level 4 or above qualification is essential

·  Excellent telephone manner with the ability to extract and retain information from customers

·  Exceptional verbal skills with an aptitude for providing comprehensive support to service users

·  Ability to use multiple IT systems to accurately capture and record customer information

·  Advanced keyboard skills with good written communication

·  Ability to work effectively both independently and as part of a team

·  Excellent listening skills and the ability to interact with customers in an empathetic and non-judgemental fashion

·  Ability to work within defined quality guidelines and maintain good practices at all times

·  Strong research skills with the ability to source information efficiently to support present and future customer queries

·  Ability to use approved resources to tailor support to fully resolve customer queries

Successful candidates will be expected to work 37.5 hours per week over a range of shifts between AM and 10pm Monday to Sunday. The salary is £8.43 per hour.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy