Helpdesk Assistant
Coventry (West Midlands Combined Authority)
Job description
· Location
Coventry, West Midlands
· Category
Sales & Retail - Helpdesk
· Job type
Contractor
· Industry
Sales and Retail
· External Reference
JN-112019-102958
Adecco are recruiting for our market leading automotive client for a Helpdesk Assistant!
The Role
A busy office environment, where you will be required to assist with a constant flow of incoming and outgoing enquiries - via phone, CONNECT-D - and regular, routine administrative tasks.
The nature of the queries will be varied, there would be a high volume of inbound and outbound calls.
You would possess excellent time managament skills and able to use your great customer service to assist customers.
· The nature of the role requires confidentiality and integrity in the handling of information and documentation. Excellent time management and communication skills are a pre-requisite, as is a drive to achieve results and deliver high levels of customer satisfaction.
· The Help-Desk Supervisor will provide direction within the framework of agreed policies and procedures. You would demonstrate great attention to detail and a desire to meet/exceed performance targets (response rate timings and quality levels).
Skills (desirable)
· Educated to at least GCSE standard (English & Mathematics). Previous experience of using mainframe systems is desirable, and experience of using MS Office packages (esp Excel) is essential.
· Previous experience within the automotive industry or a service industry is an advantage.
· Highly organised, analytical and creative.
· A proactive individual who is an articulate and confident communicator.
· Results-driven and customer-focussed.
· A team player that brings a "can do" attitude to the role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy