Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Helpdesk Assistant

  • Coventry (West Midlands Combined Authority)

Job description



·  Location
Coventry, West Midlands
·  Category
Sales & Retail - Helpdesk
·  Job type
Contractor
·  Industry
Sales and Retail
·  External Reference
JN-112019-102958

Adecco are recruiting for our market leading automotive client for a Helpdesk Assistant!

The Role

A busy office environment, where you will be required to assist with a constant flow of incoming and outgoing enquiries - via phone, CONNECT-D - and regular, routine administrative tasks.

The nature of the queries will be varied, there would be a high volume of inbound and outbound calls.

You would possess excellent time managament skills and able to use your great customer service to assist customers.

·  The nature of the role requires confidentiality and integrity in the handling of information and documentation. Excellent time management and communication skills are a pre-requisite, as is a drive to achieve results and deliver high levels of customer satisfaction.

·  The Help-Desk Supervisor will provide direction within the framework of agreed policies and procedures. You would demonstrate great attention to detail and a desire to meet/exceed performance targets (response rate timings and quality levels).

Skills (desirable)

·  Educated to at least GCSE standard (English & Mathematics). Previous experience of using mainframe systems is desirable, and experience of using MS Office packages (esp Excel) is essential.

·  Previous experience within the automotive industry or a service industry is an advantage.

·  Highly organised, analytical and creative.

·  A proactive individual who is an articulate and confident communicator.

·  Results-driven and customer-focussed.

·  A team player that brings a "can do" attitude to the role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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