Customer Service Representative

Job description

·  Location
Wellingborough, Northamptonshire
·  Salary
£9.50/Hourly
·  Category
Office and Secretarial - Office and Secretarial
·  Job type
Contractor
·  Industry
Office and Secretarial
·  External Reference
JN-112020-152873

Are you looking for a customer service representative role in Sywell, immediate start?

Do you have returns experience, and a excellent telephone manner

Monday to Friday 8.30am-5.30pm

£9.50 an hour

Ongoing work

Duties include:
 Assist customers with any queries with regards to stock availability, lead time, orders and basic product information
 Manage incoming calls and direct customers to the relevant department
 Deal with order queries via the company process
 Deal with product returns and debits - pre & post
 Contacting customers in order to solve potential issues
 Take ownership of and resolve customer queries in accordance with company procedures
 Support the internal and external sales team with general sales administration
 Build, manage and maintain relationships with customer base. Identify and assess customers needs to achieve satisfaction
 Log warranty registration, help with queries in the event of any claims and to assist customer
 Provide responses on inbound calls to meet or exceed customer expectations
 Handle and resolve customer complaints, issues and queries via telephone and email. Provide appropriate solutions via the company's procedures.
 Contribute to team effort by accomplishing related KPI's as needed

Please call if you are interested 01933 277633

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Dawn Benbow