Customer Service Assistant

Job description

  Location
Brentford, Greater London
·  Salary
£ 22000 - £ 25000 / Year
·  Category
Sales & Retail - Customer Service Advisor
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
JN-092018-24006

Customer Service Assistant

Job description

Due to the continued expansion our Client is looking to recruit a Customer Service Assistant to work in their customer engineering and service operations.

This is a full time role which is ideally suited to a self-motivated, dynamic and conscientious team player with a passion for best practice in customer service.

This is a full time role which may include responsibility for:

Assisting in the customer repair operations

·  Taking repair calls/emails

·  Covering customer communication channels, including;

·  Booking in repairs/equipment

·  Estimating costs/prices

·  Sending payment requests and invoices

·  Logging activity on IT Systems and issuing returns numbers

·  Arrange courier collections where required

·  Helping with supplier returns & issuing debit notes

Assisting with the activities of the Engineering team including:

·  Helping to coordinate the daily running of the engineering department (including scheduling)

·  Helping to coordinate Broadcast Support emails & phone calls

·  Ordering new parts/components for jobs

·  Resolution of daily customer queries(in conjunction with other team members)

Assisting with customer spare part requests including;

·  Taking spare part calls/emails

·  Logging activity on IT Systems

Desirable Core Attributes & Competences

Enthusiasm and Self-Motivation

Good administration and organisation skills

A good Team Player

Strong problem solving skills

Ability to work to procedures and own initiative

Ability to work well under pressure

Innovative approach to new challenges

Logical and methodical thinker

Good interpersonal skills

We are an equal Opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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