Customer Service Advisior 12 month contract

Job description

·  Location
Preston, Lancashire
·  Salary
£19,000.00/Year
·  Category
Education & Childcare - Further Education
·  Job type
Permanent
·  Industry
Education and Childcare
·  External Reference
JN-022020-120381

Customer Service Advisor

£19k 12 month fixed term contract with immediate start

The successful candidate will be able to prove previous exposure .

You will be:-

The first point of contact for clients and prospective clients providing support and guidance through the entire journey in line with company policies and regulatory requirements.

PRIMARY ACCOUNTABILITIES
1. Provide a friendly and welcoming service at all times, providing price and content details of services available to prospective candidates.
2. To actively support new company policies, practises and procedures.
3. Follow company's policy when speaking to candidates over the phone when handling personal information.
4. To input or cross check data accurately including but not restricted to candidates.
5. Record relevant contact with candidates or their representatives using the 'notes' function.
6. Act on and raise to a Team Leader, any complaints or feedback received via the phones, e mail or through social media.
7. To promote the availability of additional products i.e. Study Packs and Special Delivery for candidates when given the opportunity.
OTHER RESPONSIBILITIES
1. Review ID documents required for an exam through the ID and registration check product following company's ID policy.
2. Send any and all relevant correspondence i.e. emails and certificate notifications to the correct person's when required.
3. Provide information to Centre Managers when necessary.
4. Distribute incoming post and messages accurately.
5. Organise and maintain documentation and electronic records.
6. Use a variety of software packages to produce correspondence and documents, and maintain spread sheets/records/timetables etc.

JOB RELATED KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED FOR THE POST
Education/Qualification Good level of general education
Job Related Knowledge Understanding of customer service ethos and provision of customer excellence. First class communication skills, ability to communicate at all levels.
Essential Skills Ability to portray a professional image at all times and in challenging situations. Robust communication skills both written and oral. Strong attention to detail and accuracy. IT literate.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy