Customer Service Administrator

Job description

·  Location
Harlow, Essex
·  Salary
£ 23000 - £ 25000 / Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-012020-113603

Customer Service Administrator

Location: Harlow, Essex

Salary: £25,019 per annum

Type: Permanent, Full Time

Adecco Harlow are currently recruiting for a Customer Service Administrator to join an expanding and award-winning national charity based in Harlow.

Job Description

·  Access and review customer details held on various computer systems to check the eligibility of applications to join the Scheme

·  Provide excellent Customer Service to internal and external customers

·  Ensure applicants receive correct award and they have enough allowance when they placed the application

·  Check details of applicant and any legal appointee

·  Request information to check some applications by either telephone or email (majority checked via systems)

·  Process checks by approving or rejecting applications with appropriate reason or comments

·  Handle telephone calls and requests/enquiries received by email

·  Ad-hoc duties as required

Person Specification

·  Educated to 'GCSE'/'O' Level/ NVQ 3 standard including Maths and English

·  Previous experience in a customer focused office environment, preferably in a support role

·  Good verbal communication skills

·  Working knowledge of Microsoft office suite, including Word, Excel and Outlook

·  Ability to organise and prioritise own workload

·  High level of sensitivity and integrity

We regret that due to volume of response, we can only contact successful applicants. If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy